New Canadian Drain & Plumbing Ltd
We are happy to hear that Majid and Amir lived up to your expectations and resolved your plumbing issue quickly. Please feel free to call us anytime. New Canadian Drain and Plumbing
Reply created 14 Apr 2022Thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again in the near future.
Reply created 13 Apr 2022Our team of dedicated staff work hard to ensure that we deliver the quality services that our customers deserve, and it is rewarding for our staff when we receive great feedback such as yours. It was a pleasure working with you Misha and we hope that you keep us in mind for any future drain or plumbing needs. Thank you, from our team at New Canadian Drain & Plumbing.
Reply created 8 Apr 2022Our technician was at your home for 4 hours, not including travel time, over 2 days to defrost your frozen pipes, which was the reason for your call. The defrosting took some time as it was your washroom pipes that had a portion improperly installed on the outside of the basement wall rather than on the inside. Due to the improper installation, our technician had requested that you meet him on site to view the issue and discuss the solution further, however you did not do so. The technician then suggested that he cap off the pipes for the moment and once the weather was better, to contact our office to return and install the plumbing properly up to code. The amount paid for that initial visit was for the defrosting and the capping of the pipes which was the work completed at the time. We do not fully charge for work that we have not yet done. At no point during the initial discussion was it indicated that the payment made would also include the replacement of the pipes at the future date. On the day our technician returned to install the plumbing, he even went as far as to give you a discount of $100 off the price you mentioned on the work that still needed to be done. No professionally licensed plumber would re-pipe a washroom for free. We offered upfront pricing both times and were honest with you at every step. We are sorry that you feel this way.
Reply created 11 Apr 2022Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with Majid efficient workmanship and dedication. Thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us.
Reply created 6 Apr 2022Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with Esteban's efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Thank you, New Canadian Drain and Plumbing
Reply created 30 Mar 2022Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Winford’s knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again.
Reply created 17 Mar 2022Our team of dedicated staff work hard to ensure that we deliver the quality services that our customers deserve, and it is rewarding for our staff when we receive great feedback such as yours. It was a pleasure working with you Judie and we hope that you keep us in mind for any future drain or plumbing needs. Thank you, from our team at New Canadian Drain & Plumbing.
Reply created 14 Mar 2022We are happy to hear that Majid lived up to your expectations and resolved your plumbing issue quickly. Please feel free to call us anytime.
Reply created 22 Mar 2022We are happy to hear that Mark lived up to your expectations and resolved your plumbing issue quickly. Please feel free to call us anytime.
Reply created 8 Mar 2022