I have used this company in the past and had good experiences. However my most recent job with New Canadian Plumbers involved fixing a leaky pipe coming from my air conditioner.
The plumber who came to assess the job, first said that I needed to:
-install a new drain in the basement ($4,000),
-update my trap ($4,000) and
-to replace the stack ($7,500). I found out after the job that they would be leaving the wall incomplete and I would have to spend a few more hundred dollars bringing in a carpenter to install drywall.
He also told me he would reduce the cost of the stack if I agreed to it immediately and would bring it down to $7,100. I was unfortunately naive and agreed to 2/3 repairs as he made them sound urgent which ended up costing me $13,500, plus another $1,000 to bring in cleaners and a carpenter for to install drywall.
During the repairs, their team would throw cigarettes my tenant's barbecue and ruined a desk and towels altogether costing $239 in damage. New Canadian Plumbers did agree to cover the cost of damages.
I found out later when speaking to 2 separate HVAC technician that fixing a leaky air conditioner should cost between $100-$200. I felt extremely foolish and dissatisfied with the pressure put on me to spend thousands of dollars. In a big way this is my fault for succumbing to pressure and not getting more quotes, but I incorrectly assumed this company would not be pushing me to make unnecessary repairs. I was wrong.
To summarize, my most recent experience with New Canadian Plumbers has included damage to my property and unprofessional pressure on me to spent 10 times more on a repair than I should have. I will personally never be using New Canadian Plumbers again.
