For months I had this bad odor coming from the basement. I have suspected the kitchen drain line and tried to open it up. Unfortunately, my little Home Depot snake was no match for whatever plugged the drain. So, like most of the people in need, I went into internet to look for a plumber and found this company. It appeared to me that this is a serious company: they have 24 hours emergency call service, and the reviews looked good. In about one hour, the technician was at my door. With some high-tech equipment (digital camera) he found that the main sewer line was plugged with roots and other (bad, smelly) stuff. Even with their heavy-duty motorized snake he couldn’t get through the plug. Solution was to dig and replace the broken section of the pipe. And this is very expensive. I was not at all prepared for such a thing, but I realized that there are no other options, and, reluctantly I’ve accepted. The work started right next morning with a team of four people. They dug and got to the damaged pipe. It appeared that the pipe has been negligently cracked by another plumbing company who installed the back-flow valve about three years ago. It is amazing how fast the roots slipped through the cracks and filled up the pipe … All they need is a plentiful supply of water, no matter how dirty it is. The team replaced the cracked section, scoped the whole drain system with the digital camera in order to make sure there are no other signs that might play bad in the future. After that, they filled up the trench, compacted the soil, and poured 3 inch thick concrete on top of a gravel layer (I remember, the team who installed my back-flow valve years ago just dumped the soil without any compacting and they laid down a ridiculously thin layer of concrete that cracked all over, and had to be re-done (by me, obviously)). At the end, floor was cleaned up and the workers were good to go! From the time I called the company until the job was done, it was only one day. I have to admit that is was worth paying the money: the repair was professionally and quickly solved, and the warranty is 25 years. Many thanks to the hard working team: Iman, Shendon, Lino and Danny, thank you for your great work! It was a pleasure meeting people like you.
