New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1248)

  • Review from Izziebo
    Rating: 5 out of 5
    Review left on 7 Aug 2013

    Drain Cleaning

    My experience with New Canadian Drain & Plumbing was exceptional from start to finish. I booked an appointment to get my backed up basement drain looked at. Jocelyn arrived on time and was professional but personable. The price was more than reasonable and I will definitely use them again should the need arise and certainly recommend them to my friends. Top notch service at a reasonable fair price. Who could ask for more?

    Answer from pro:

    Hi Izziebo, Thank you very much for taking the time to share your thoughts and experience with fellow homeowners. We appreciate your positvive feedback and are very pleased to know that you are satisfied with our services, from beginning to end. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time, take care.

    Reply created 8 Aug 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jul 2013

    cap water pipe flood and fix leaks

    They came on a Friday night when everyone else was too busy. "Jeff" was amazing. He quickly analyzed the leaking pipes and knew what he had to do. He got us through the night, then came back the next day to do extensive work on two floors. He is knowledgeable, thorough, very pleasant to work with, and the company was very responsive to our needs. Highly recommend.

    Answer from pro:

    Hi Patricia, Thank you kindly for taking the time to share your experience with others. We appreciate your feedback and are very pleased to know that you are satisfied with our efficient workmanship, knowledge and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Patricia, take care.

    Reply created 31 Jul 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jul 2013

    Waterproofing

    After we had some water problems in our basement, we called NCD based on a recomendation from a high end builder. They assessed the situation quickly, identified the sources of the problem and completed the work efficiently at a reasonable price. The basement has been dry since then. We then had some water from the major storm that crippled Toronto in July 2013. Igor came by first thing in the morning the day after the storm, identified the source and proposed a solution. They started the work the following day during a time where it was very difficult to get a contractor given the volume of issues from the storm. The job was supervised throughout by the owner and additional work was completed (at my request) at no additional charge. They are incredibly reliable, throughough, efficient and professional. I have no hestitation recommending them and would use them again even if their price is slightly higher.. If you are considering anyone else, think twice because these guys are the best in the business.

    Answer from pro:

    Hi Marc, first and foremost, we would like to thank you for taking the time to share your exceptional feedback and experience with fellow homeowners. We greatly appreciate your comments and are very pleased to know that you are satisfied with our efficient workmanship and services from beginning to end. We continiously aim to go above and beyond our customer's expectations and it is always extremely rewarding to hear such positive feedback such as yours. Please feel free to call on us again, should the need arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Marc, take care.

    Reply created 26 Jul 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jun 2013

    Leaking shower

    Najaf (Jeff) arrived on a Sunday, on time and repaired two problems expertly and inexpensively. He explained the process and the rationale for his repairs. An outstanding service all around.

    Answer from pro:

    Hi Jordan, thank you for taking the time out of your busy schedule to share your experience with fellow homeowners. We appreciate your positive feedback and are very pleased to know that you are satisfied with our efficient workmanship and competitive rates. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again. Until next time Jordan, take care.

    Reply created 26 Jul 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jun 2013

    shower faucet installation

    I’d like to thank Kerem for doing such a great job installing new shower faucets I had previously purchased. He was knowledgeable, professional and very courteous. He provided very clean work and I couldn’t be happier with the job done. I wont hesitate to call them again.

    Answer from pro:

    Hi Evelyn, Thank you for taking the time out of your busy schedule to share your experience with fellow homeowners. We greatly appreciate your positive feedback and we are very pleased to know that you are satisfied with our knowledge, efficient workmanship and high quality customer service. Please keep in mind that we are here to assist you, 24/7, with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to working with you again. Until next time Evelyn, take care.

    Reply created 20 Jun 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jun 2013

    Fixing an annoying sound in Toilet Flush

    We had a problem with our toilet flush mechanism. It would make an howling sound, whenever a tap in the house is opened. Also one of the taps would make a knocking (water hammering?) sound. A technician from New Canadian Drain and Plumbing (NCDP) visited and adjusted a few shutter valves. I was not convinced that this had fixed the problem, but after the adjustment the problems went away. A few days later, the howling sound came back. I called NCDP again and this time another technician (Mallick) visited. He took time inspecting the assembly of the toilet flush and also the shower. He removed a couple of items (jets?/stoppers?) from the shower and demonstrated they were blocked thus creating a pressure differential and thus causing the howl. Again a few days later, the howling sound came back and with it another new problem which hadn't existed before. At this point, I had already paid close to $300 and the problem still existed and then some. Mallick came down again and promised that he will fix the problems at no cost to me. The toilet is from a company (Yato) whose products are not widely available in North America. The toilet came with the house and I had little interest in changing the complete toilet. So spares and general know how it work is not common knowledge in North America and also no material was available on the Internet. But Mallick somehow managed to find the useful combination of spares from local stores and made it work with the toilet. For the shower, he had bought, water hammer reducers and fixed them. While there is little bit of hammering now, it is something that I can live. Moreover, it appears that the temperature adjustment valve is the one causing it and I might choose to fix it at a later time. For fixing these, Mallick spent around 3-4 hours. I neither payed for his labor nor for the spares he bought. While I was initially frustrated that the problem wasn't fixed, I truly appreciate the fact that Mallick made a promise to make things good and followed through on it.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jun 2013

    Plumbing

    I called to have two outdoor hose faucets replaced as they were leaking. The original plumber couldn't make it for our appointment, so I asked them to send whomever was available. They sent Iman Rahimi, who I found to be so pleasant and knowledgeable. The job itself was not big or complicated, but he seemed to enjoy his work which put me at ease. As a homeowner, you always worry about whether the work will be done well, but after I saw the care he took to ensure the job was done right, I knew I fount the right person and the right company to do the job. I will definitely keep this number handy and will certainly recommend them.

    Answer from pro:

    Hi Daiana, thank you for sharing your experience and feedback with fellow homeowners. We are very pleased to know that you are satisfied with our services. Iman, as well as all members of our team, take great pride in their workmanship and like to ensure that they complete their jobs efficiently and that customers are satisfied with our services from start to finish. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business Until next time Daiana, take care.

    Reply created 6 Jun 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 May 2013

    Plumbing

    We had a major plumbing emergency at our rental property. After calling on a weeknight at 9:30pm, Malik of New Canadian was at the property at 10:30pm, and had already assessed the situation by the time we got there. The job took 1.5 days. The cost did not supercede the estimate, and they took pictures, called us and explained everything along the way. Top notch professionalism and great service. If he's available be sure to ask for Malik.

    Answer from pro:

    Hi Chris, thank you for taking the time out of your busy schedule to share your thoughts and experience with fellow homeowners. We greatly appreciate your positive feedback and are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you, 24/7, with any work or inquiry that may arise in the future. Thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Chris, take care.

    Reply created 31 May 2013
  • Review from Bob Hambley
    Rating: 5 out of 5
    Review left on 28 May 2013

    Plumbing Repair

    I received a phone call early Sunday morning from a tennant at an old duplex that I own telling me that her kitchen fawcet was spraying hot water all over her kitchen. As the kitchen did not have its own shutoff valve it was necessary to turn off the hot water at the tank which meant both apartments had no hot water. I looked at the reviews and left messages at 2 hoping for a response. New Canadian was the only one to reply and did so immediately. In less than 2 hours later I had the repairs done by New Canadian technician Jeff. I got him to update the kitchen fawcet to a better quality one plus had him install cut off valves for the hot and cold water. I was really pleased with Jeff and New Canadian and would for sure use them again. You should too.

    Answer from pro:

    Hi Bob, thank you so much for taking the time to share your experience with others. We highly appreciate your positive feedback and are very pleased to know that you are satisfied with our efficient workmanship and prompt response time. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to working with you again. Until next time Bob, take care.

    Reply created 29 May 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 May 2013

    Lead Water Service Line Replacement

    I asked New Canadian to come and give an estimate for a new water service line and outdoor faucet connection - I met with Kerem and was impressed that he was able to actually tackle the whole job that same day, and at a price that met my expecations. Kerem took the time to explain the process, he and his team did a fantastic job - great workmanship, and obvious pride in their work. They took care to put everthing back in order - you would never know there was a 4 foot square 6 deep hold in the front yard! Thanks for the great work - I would absolutely recommend!

    Answer from pro:

    Hi Mike, first and foremost, we would like to thank you for taking the time to share your positive experience and feedback with fellow homeowners. Secondly, we are very pleased to know that you are impressed with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Mike, take care.

    Reply created 28 May 2013
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