New Canadian Drain & Plumbing Ltd reviews (1248)

Hi Dan, When we came to your site to begin the work on your property, we started by replacing your building trap under your stairs which is the first thing that has to be done. Secondly, we did a camera inspection and discovered that your pipe was broken under your neighbor’s driveway and we replaced it, approximately 6 ft. If another company was telling you that they would have to dig on your neighbor’s property first than they would have been telling you the incorrect way to fix the problem. You always have to take out the building trap first and install double cleanouts, and from those cleanouts, you can inspect the condition of your pipes both to the inside of your house and to outside on your property. While the owner was at your site busy supervising his team, you mentioned that he turned his back on you. When you asked him if the job would be finished that same day, the owner informed you that “The job would be completed as promised” and after re-assuring you by telling you this, he continued to supervise his team which is completely different from your interpretation of his response as being blunt and unreceptive. Overall, the main importance is that the work was done efficiently and you state that you are satisfied with our job and finishing so the low rating based on what you are saying is unwarranted.

Hi Brian, firstly, we would like to thank you for sharing your positive experience with fellow homeowners. We appriciate your feedback and are very proud to know that our staff went above and beyond to ensure that the work on your property was done efficiently and to your satisfaction. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to your continuing business. Until next time Brian, take care.

Hi Robert, thank you for taking the time to share your positive experience and feedback with fellow homeowners. We are very pleased to know that you are continiously satisfied with our professionalism and friendly customer service. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 Service Provider and we look forward to your continuing business. Until next time Robert, take care.

Hi Nancy, first and foremost, we would like to thank you kindly for taking the time out of your busy scedule to share your positive experience with others. We highly appreciate your feedback and are very pleased to know that you are satisfied with our prompt and efficient workmanship and customer service. Please keep us in mind should you have any future plumbing needs or inquiries. Thank you for choosing New Canadian Drain & Plumbing as your service provider and we appreciate any referrals that you make on our behalf. Until next time Nancy, take care.

Hi Farshid, thank you for taking the time to share your feedback and experience with fellow homeowners. We are very pleased to know that you are satisfied with the quick response time and professional workmanship that was displayed by our techncian Iman. Please keep in mind that we are here to assist you with any future plumbing needs that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again. Until next time Farshid, take care.

Hi Willy, when you initially called our office, you booked an appointment with us for an estimate to replace your leaky shower valve. Our plumber was dispatched and he gave you quotes to replace the valve (Company- supply or customer-supplied). You decided not to go ahead with our quote so our plumber left, free of charge. You then called our office back one month later asking for the same quote which obviously remained the same. You agreed with the price and went with the option of you supplying the valve and decided to go ahead and set up an appointment with us that same day. When our plumber came out to your site that same day, he informed you that he would have to cut an opening in the wall by the shower to access the leak. He also informed you that he would cut the wall in stages to diagnose the leak. You agreed and informed him to begin. After the wall was open, due to an extensive leak from your copper pipe, our plumber advised you to replace the copper line for the shower and the faucet. He gave you the option, once again, to either supply the faucet or he could supply the faucet as he was equipped with faucets in his company vehicle. You opted for the less-expensive option and informed our plumber that you would go and purchase one yourself (which you falsified in your review). That day, our plumber replaced a 5 ft section of copper pipe inside your wall behind the shower (which you did not mention in your review either), replaced your shower valve and your faucet. Our plumber was at your site for a total of 4 hours that day and charged you $300+hst (not $350+hst as you mentioned in your review) which is more than reasonable. He also made another visit after that to do the finishings (install handle and spout) which you refused to pay for. You were satisfied with our services up until you contacted your handyman who informed you that he would charge you $1500 to fix your tiles, which we are not responsible for. You contacted our office two weeks after the work was completed and stated that you wanted us to refer a contractor to you who would be able to fix the tiles for a cheaper cost than your contractor, in which we agreed to do because what contractor charges $1500 to replace 8 tiles and a bag of concrete???. You quickly changed your mind and demanded a full refund from us threatening to post a negative review if we did not do so. To sum it all up, our plumber went above and beyond to repair your plumbing issue. He was at your site a total of three times (take into consideration gas and travelling time), a total of 5 hours and 15 minutes, replaced your copper line to the shower and eliminated the leak for a minimal charge. Your review contains very dishonest and misleading content and we do not appreciate the fact that you are trying to tarnish our reputation by manipulating the truth.

Hi Ian, thank you kindly for taking the time to share your positive feedback and experience with fellow homeowners. We are very pleased to know that you are satisfied with our quick response time and efficient workmanship. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to your continuing business. Until next time Ian, take care.

Hi Michael, thank you for taking the time out of your busy schedule to share your positive experience with fellow homeowner. We highly appreciate your feedback and are very pleased to know that you are continiously satisfied with our workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Michael, take care.

Hi Randy, We appreciate the time you have taken out of your busy schedule to share your experience and feedback about our services with fellow homeowners. We are very pleased to know that you are satisfied with our workmanship and customer service and please do not hesitate to call on us if you have any future work or inquiry that may arise. Thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Randy, take care.