New Canadian Drain & Plumbing Ltd reviews (1248)

Review from HomeOwner
Rating: 5 out of 5
Review left on 18 Jan 2013
Waterproofing
Steven came to do a quote. It was much more reasonable than expected, Work was done quickly and effeciently. It has been almost 2 years and no leaks since. I have a lifetime warranty also. Steven was very nice to deal with.
Answer from pro:
Hi Barbra, thank you kindly for taking the time out of your busy schedule to share your positive feedback and experience with fellow homeowners. It was our pleasure working with you and we are very pleased to know that you are satisfied with our efficient workmanship and affordable rates. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Barbra, take care.
Reply created 21 Jan 2013
Review from HomeOwner
Rating: 4 out of 5
Review left on 17 Jan 2013
Bathroom
Thanks guys for looking after my grandmothers condo bathroom issue with water not draining. They did a great job, she was for once, stress free and I was happy to hear, they were on time, friendly and gave her a discount for being an elderly lady. Much appreciated.
Answer from pro:
Hi Marc, thank you for taking the time to share your positive experience and feedback with fellow homeowners. We are very pleased to know that you are satisfied with our efficient workmanship and customer service and it was our great pleasure to be able to assist your grandmother with her plumbing issues. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would like to thank you in advance for any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Marc, take care.
Reply created 18 Jan 2013
Review from HomeOwner
Rating: 4 out of 5
Review left on 31 Dec 2012
Lead Pipe replacement
Generally quite happy with the level of service provided by New Canadians, with one major caveat. The lead pipe leading from the street to our house actually runs mostly on the neighbor's property (its a semi-detached house with a single line that splits closer to the house). Before hiring New Canadians, we asked our neighbors if they wanted to do the same thing (as a cheaper rate would be available). They decided not to, so we went ahead without them. It wouldn't have been a big deal except that we didn't know the line was on the neighbor's property until we had already hired New Canadians and they had dug up the neighbor's yard. Both us and the neighbors were totally surprised that the digging was being done on the neighbor's property, and New Canadians never advised us, never asked us if it was OK to do so, and more importantly, never asked the neighbors. Fortunately, we have very nice neighbors and they were reasonable about the whole thing...otherwise this could have been a big mess for us, our neighbors and New Canadians.
Review from andrew crossman
Rating: 5 out of 5
Review left on 22 Dec 2012
new water service line, clean outs and back valve
City of Toronto is demanding water meters be installed in every home. Unfortunately my water service line had to be replaced. I received 3 quotes in total and they all seemed to be in the same price range. But I felt more comfortable & reassured with Stephen the drain technician at new Canadian. Stephen and his crew did an amazing job from start to finish. The 2 guys responsible for digging the nine foot hole through rocks and mud and ROOTS did an excellent job. They took extra care around my place to make sure things were kept clean and neat. They did a tremendous amount of work and I'm very grateful. Not only did I have the water service line replaced but also 2 clean outs in the sewer line to help with the cites tree roots that are in my pipe but also a back valve to prevent back up into my basement. After all is said and done you can't even tell that they were there except now I have the proper clean outs installed. Thanks guys for a great job well done. Andrew
Answer from pro:
Hi Andrew, First and foremost, we would like to thank you for taking the time out of your busy schedule to share your experience and feedback with fellow homeowners. Secondly, we are very pleased to know that you are satisfied with our efficient workmanship, work ethic and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Andrew, take care.
Reply created 24 Dec 2012
Review from HomeOwner
Rating: 5 out of 5
Review left on 5 Dec 2012
Major Basement Leak
Long story short, looked for companies around the Halton region and came across New Canadian Drain & Plumbing Ltd..they came in, assessed the situation, and had everything fixed in a matter of hours! Highly recommended :)
Answer from pro:
Hi Stephen, thank you for sharing your thoughts and experience with fellow homeowners. We highly appreciate your feedback and are pleased to know that you are satisfied with our efficient workmanship. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again thank you for choosing New Canadian Drain & Plumbign and we would like to thank you in advance for any referrals. Until next time Stephen, take care.
Reply created 6 Dec 2012
Review from HomeOwner
Rating: 5 out of 5
Review left on 28 Nov 2012
Two bathroom sinks and toilets
The quote was very good. I was given a "bundle" deal because I had a lot of jobs to do - 2 sinks, 2 toilets, etc. The plumber was friendly and did a good job. When I had a small concern, they sent someone right away to fix the job. We were happy with the end result.
Answer from pro:
Hi Catherine, thank you for taking the time to share your positive experience and feedback with fellow homeowners. We are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that you might have. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Catherine, take care.
Reply created 3 Dec 2012
Review from Adam
Rating: 5 out of 5
Review left on 19 Nov 2012
Main line replacement
Outstanding service provided by New Canadian. An example of what excellent customer service is. I had an odd leak in my basement and called New Canadian. Frank was first to arrive and determine there was a clog, but would need a snake to determine cause, severity and how to fix it. Steve then arrived with his camera to assess the damage and confirmed collapse of a small part of my very old clay pipe. After a very detailed and thorough explanation of the issue, he explained what needed to be done and how much it would cost. He was very pleasant to deal with. They had two guys, Marcus and Max, at my house at 8 the next morning (this after Steve was at my house until 9 the night before) and immediately got to work. Very professional, very thorough, proposed new solutions and it looks like they did a very good job. They showed me where there was some shoddy plumbing work from the previous homeowner and said they would correct it – they even installed a new toilet for me and bought better screws, etc. than what came with the toilet. On the con side, my basement leads up to the kitchen and the kitchen to the rest of my house – the doorway from kitchen to house was left open (not tarped off) so my main floor was layered in dust. And while I appreciate them getting the job done in two days, I felt their boss was too hard on the guys as they spent 13+ hours at my house the second day with no lunches or breaks to finish the work. Marcus and Max were exhausted. I would have been perfectly fine with them coming back a third day to finish the job. When these guys are doing hard manual labour, they get tired quickly and when people are tired, mistakes can be made. They should have been allowed to call it a day after 9 or 10 hours max. But that’s nitpicky stuff. They did an excellent job and I’d highly recommend them.
Answer from pro:
Hi Adam, First and foremost, we would like to thank you for taking the time out of your busy schedule to share your positive experience with fellow homeowners. Additionally, we are very pleased to know that you are satisfied with our workmanship and customer service, from start to finish. Our team, here at New Canadian Drain & Plumbing, takes great pride in providing efficient workmanship to our valuable customers and we consistently aim to complete our jobs in a well-organized and timely manner as to minimize the disruption to our valuable customers. We highly appreciate your feedback Adam and we look forward to working with you again in the future. Once again, thank you for choosing New Canadian Drain & Plumbing and until next time, take care.
Reply created 5 Dec 2012
Review from HomeOwner
Rating: 5 out of 5
Review left on 8 Nov 2012
Leaky bathtub
Yves and Steve fixed the leak in my bathroom that had leaked through and threatened to wreck the ceiling area above my kitchen. Friendly, courteous and fast. Yves in particular was very helpful in sharing his expertise and explaining what was being done and why, which was very much appreciated. I will probably be calling them again soon to update my main shutoff valve as I now know how good the service is at New Canadian Drain & Plumbing.
Answer from pro:
Hi Corey,First and foremost, we would like to thank you for taking the time to share your experience with others. Secondly, we are very pleased to know that you are satisfied with the workmanship and expertise that you received from our technicians. Please keep in mind that we are here to assist you with any future work or inquiry that might arise. Once again, thank you for choosing New Canadian Drain & Plumbing and your service provider and we look forward to working with you again. Until next time Corey, take care.
Reply created 9 Nov 2012
Review from HomeOwner
Rating: 5 out of 5
Review left on 3 Nov 2012
Part Replacement of main sanitary line
Connected with Jocelyn finally and made a date for last Thursday to do the work. Boys were on time, the locate was fast and easy, and the coffee was hot. Now, I looked around and got some other quotes, and they're all about the same. This tells me it's not an uncommon problem, and that these firms can pretty much tell what needs to be done just by looking. But you can't know what's under there until you start digging - some jobs will go easily, some less so. I guess it all works out in the end, moneywise, so happy to pay the "going rate" as it were. Well, I think mine was one of those jobs where things went a little tougher than normal. Getting through the driveway concrete was job one and that took almost a half day. Scribing the punch-out with a grinding blade wasn't sufficient, and they needed to call in a big gas-powered diamond blade to get things going. After that, it was pretty smooth I think, but the job went into Day Two. That was a Friday though, and the weather stayed good; everyone was relaxed and worked smoothly to get 'er done. Nice to see safety culture and good safety behaviours followed through the job, too. Backfill went quickly and the gravel top has settled only a little bit. We knew we'd need to patch this somehow ourselves, so looking for any reccos to get that done (?). Pictures tell the tale here, from start to finish. Good crew, good clean-up, top-class attitude - fun to have these guys on the job.
Answer from pro:
Hi J.C, Once again, thank you for taking the time out of your busy schedule to share your positive experience with others. We constantly aim to deliver the best service possible to our customers so when we receive feedback such as yours with regards to our efficient workmanship, friendly customer service and cleanliness, we are proud to know that we have ful-filled our customer's expectations and were able to put a smile on their faces. Thank you J.C. for choosing New Canadian Drain & Plumbing and we continue to look forward to your continuing business. Until next time, take care.
Reply created 5 Nov 2012
Review from HomeOwner
Rating: 5 out of 5
Review left on 18 Oct 2012
Main Drain back-up into the basement - HELP!
Home from a vacation - laundry, showers, life re-starts. Seemed our drain line had other ideas and we were on the phone at 8pm, Labour Day Monday. First to the City. They came out pretty quick in fact but declined to help. (Their tree sits 10 ft away and we've seen this before, but the City needed a clear determination before they'd do a thing.... OK, fine, but credit to the fellow for coming out quickly on a holiday). So, the next call was to New Canadian - the one with the kid on the trucks!! By this time, it's 10pm. Tech (Jocelyn) was here within in the hour and we were back in business an hour later. Above and beyond the call I should add. A real pro who figured out the problem quickly, but solving it required a couple of snakes - one inside the house at the stack - then a look-see with the camera. Sure enough, the fix we needed, but just temporary. We'll hopefully be having New Canadian back to do the full job as soon as we can. Clean, tidy, polite, took the money and very well-earned it was. Let you know how Part II goes...!
Answer from pro:
Hi JC, Thank you for taking the time to share your experience with fellow homeowners. We are very pleased to know that we were able to assist you in your time of need and that you were satisfied with our workmanship and customer service, from start to end. Our mission here at New Canadian Drain & Plumbing is to cater to the needs of our valuable customers and it is always rewarding for us to hear that we went above and beyond our customers' expectations. Please keep in mind that we are here to assist you, 24/7, 365 days/year, with any future work or inquiry that you might have and we look forward to working with you again. Until next time, JC, take care.
Reply created 18 Oct 2012