Priority Plumbing

Rating: 4.7 out of 5

Priority Plumbing reviews (800)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 14 Jan 2014

    Plumbing

    We requested a service call when our Hot Water Tank supply had sprung a leak from a poorly soldered connection (previously done by another plumber). A plumber was able to come within 24 hours (we shut off the supply valve until then) and he was courteous and fast in completing the job. Though it was a minor repair it was handled as though it was urgent, especially since it was over the holidays. Great service, overall.

    Answer from pro:

    Dear Liam, We are thrilled that you are satisfied with our services. 100% Customer Satisfaction is our Top Priority. Sincerely, The Priority Team.

    Reply created 6 May 2014
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 11 Jan 2014

    Leaking shower stall into basement

    Priority plumbing was a no show once (they say they called but they didn't) and then called 15 minutes prior to the end of the arrival timeframe for their SECOND scheduled date and told us they wouldn't be able to make it. They eventually showed up on their third call and fixed the problem (but had to come back a FOURTH time to do the repair). Plumber who showed up was very nice and professional. Support staff were unhelpful and borderline rude. I will not use them again, we only agreed to a third call because we were in a bind.

    Answer from pro:

    Due to the extreme freeze in Toronto, we have been overwhelmed with emergency calls and must attend to the most extreme problems first. We are sorry for any inconvenience this has caused you. We have been working overtime trying to help as many people as possible and we do appreciate your patience. Unfortunately this is not something that can be planned for. - The Priority Team

    Reply created 6 May 2014
  • Review from Owen M
    Rating: 5 out of 5
    Review left on 9 Jan 2014

    Burst Pipe

    I had a pipe burst on the main floor that was leaking into the basement. I was lucky that it was contained, but we still had to turn off our water at the source. And with the crazy winter, it was hard to find a plumber. Other companies were booked up for 2 days, but Greg form Priority Plumbing came the same day, and even called a 1/2 hour before his arrival to let me know he was on his way. That might not seem like a big deal, but I find service people rarely follow through on this commitment. Anyway, Greg quickly determined the problem and provided me with a few options, and had it all fixed up shortly afterwards. He was able to reach the problem from the basement, saving me having to cut holes in any walls upstairs, as well as considerable expense. I also opted to become a Service Partner. The plan more or less paid for itself, and gives discounted work and includes a video sewer inspection in the future. I plan on installing a backwater valve this spring, so for me it seemed like a pretty good investment. It wasn't cheap, but I feel very confident about the company and the work that Greg performed.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 2 Jan 2014

    Plumbing - Replace Main Building Trap

    We used Priority Plumbing to replace the main building trap in our front yard. We called them with backed up floor drains in our house the day before Christmas Eve and they had a technician out that day who offered immediate action. We had a full crew out on Christmas Eve that dug a 4'x4' hole in our front yard. They replaced the 100 year old trap with two modern cleanouts in approximately four hours and we were back and better than ever. The excavation crew did an excellent job cleaning up afterwards going so far as to sprinkle snow over top of the area that they had exposed making it look like no one had been there. We were very pleased with the level of professionalism and speed of the job.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 30 Dec 2013

    faucetfix

    my bath faucet was stuck, Luckily plumber Trevor, was available on the same day..and we were loosing water he was, reasonably helpful and truthful about the issue. He spent time to explain how to fix the minor issue in future...we Really appreciated that. Only wish the charges weren't so steep!

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Dec 2013

    Replaced gaskets and hoses

    Priority Plumbing replaced our gaskets and hoses and fixed a leak in our upstairs bathroom. It was a good experience. Trevor explained what he was doing and why. He was very respectful of our home.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Dec 2013

    new mixing valve, new kitchen faucet

    I spent more than I would have liked, but am extremely happy with the results. Friendly, polite, and efficient work. My service person was extremely knowledgeable. Very satisfied customer of Priority Plumbing.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Dec 2013

    stop valve

    Excellent service. I will recommend Trevor. He has a nice blend of technical know-how and good customer service. I will continue to use their services for all my plumbing needs.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 3 Dec 2013

    Hot water

    I was quite impressed with Greg when he assessed issues concerning my hot water tank. He responded quickly and was very thorough in his analysis, clearly outlining the options available to me.

    Answer from pro:

    Dear Sean, Thank you for trusting us with your plumbing needs. We really appreciate your business. - Austin Tsakopoulos - Owner

    Reply created 2 Oct 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Nov 2013

    Repair leaking pipe, fix tap

    Fast, efficient and effective service from Kostis who came the same day as I called, permitting an on-going renovation to proceed in a timely way. Very friendly and helpful. I'd recommend them happily to anyone.

    Answer from pro:

    Dear Judith, Thanks for being a valued customer! Sincerely, Austin Tsakopoulos - Owner.

    Reply created 2 Oct 2014
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