This is our first experience with a home alarm company and monitoring system. After researching various alarm company proposals, we chose to deal with SafeTech, which in our view distinguished itself from its competitors, as a privately owned Canadian company, in business more than 20 years, having its head office in Toronto, and enjoying an A+ rating and unblemished record with the Better Business Bureau. The SafeTech sales manager with whom we dealt was both professional and accommodating, and we did not feel pressured to make a commitment.
The technician who installed the equipment in our home was thorough and respectful of our property. Our calls to the company have been answered personally by a receptionist, as opposed to a voice mail queue, and our questions have been satisfactorily addressed in a timely manner. While our relationship with the company is still new, to date we are very pleased with our decision.