After further discussion with the franchisee he agreed the situation was badly handled and has agreed to donate the discrepancy in price to charity, Habitat for humanity
First time I have written an online review, I am hoping the franchisee will read this as well as potential customers.
I had booked a small move of household furniture and had detailed contents over the phone with the Hamilton Office, we agreed on price oand I paid my deposit. Movers arrived on time and were careful moving furniture etc. Everything was going well. Then I was handed the work order, after they had already loaded the truck. The work order now quoted $950, $400 above agreed price. I told the movers it must just be a mistake and I went to call office to alert them of the error
This is when everything changed. The man answered said he checked the order and everything was fine, and I should have been given order before move started I indicated that I had agreed to a price almost 1/3 less. He just kept reiterating that "we charge $130 an hour" and that I must have misunderstood.
I was then told that they had emailed me twice the date of agreement with the quote, I did not receive this, checked junk and deleted folders ... nothing
He again went on to tell me another 10 times about their daily rate and if I didn't like it they would leave my furniture in garage and leave. I asked for 5 minutes to think over options and rang back. I asked to speak with the manager and was told he was on phone to the movers at my house, interesting because I could see the movers and they were not on the phone
The manager came to phone after 5 minutes, listened to my story and then repeated the $130 rate. I said I felt like I was been " done over" but I was willing to reach a compromise and clear up issue. Again I got the $130 line and they were not going to compromise. I said they could then just drop my furniture now in truck back into garage. He then said they were going to keep furniture until they were paid..... now they have my furniture, my deposit and I would have been charged 550 to have my furniture moved to my garage. Really felt I was been held to ransom, I guess I should have called the police to clarify issue. I told movers to go ahead and complete the move.
Then I was told this is not the first time this has happened!!!! And the girl who formulated the contract had been fired ! Wow! I do believe in Karma and believe if you deceive your customers you will eventually lose
Lesson-- ensure you see a written contract from these " movers"
