Your representative responded immediately to my frantic phone call about the discovery of bed bugs in our rental unit. It was Sunday at noon, on the Easter long weekend, and your rep attended at 7:00 p.m. that night. He was very thorough in explaining the process and immediately set about his business. The cost for the service was very reasonable (considering the nature of the work), and I was pleased with the results of the initial treatment. The rep returned as scheduled, exactly two weeks later, at the designated time and completed the treatments. He assured me the problem was solved and explained the 6 month guarantee that our unwanted visitors would not return.