Our worst nightmare come true. We found bed bugs. And not just any old bed bugs...bed bugs that lived in our children's bunk bed!!! It was so upsetting to realize that the marks on our little boy were bites, and not a rash like our doctor had told us. When we realized what we had, we did what any sane people would do - we hauled our sleeping children out of their rooms and moved our entire family to the basement! We freaked out and cried a little and freaked out some more, and then called Pesticon. It was like immediate relief. Not only did they take our call right away, they spoke to us in an empathetic manner, and informed us that they "were going to get those bugs out of your children's bedroom". It was like hearing calm. They knew what was wrong, and they were going to fix it for us. Less than five hours later (we needed that time to remove all the washable stuff from the bedrooms), Jason was at our door. His calming demeanour put us right at ease. We left, he sprayed, we came back and we talked. He seemed to have all the time in the world for us to answer any questions we had, and told us repeatedly that we were going to be fine. It was exactly what we needed to hear. It's not a fun process - we're still up to our eyeballs in laundry, but the speed, efficiency and sensitivity that Pesticon used to handle our situation was incredible. Jason told us to call any time if we had any other questions, which we did - a lot of them! He responded almost immediately to all of them. He came back for a second spray two weeks later (as we had discussed at the first spray) and again, the company made it incredibly easy for us to book something that worked with our schedule. Since the second spray, again, Jason has been wonderful with answering our questions, and some of them were probably a little crazy - but c'mon - it's bed bugs!!! Ew!!!! Anyway - I would highly HIGHLY recommend Pesticon to anyone with a bug problem. They were awesome - Jason was great - kind, calm, knowledgable - I really appreciate how he took care of our family. Thank You!!!!