Toronto Rug Cleaning reviews (535)

Review from HomeOwner
Rating: 5 out of 5
Review left on 17 Apr 2016
Rug cleaning
Ben was very friendly and helpful. He did a great job cleaning both our rugs when we moved into our house. Good cleaning and quick turnaround. Be came right to our house and drop off the rugs and helped roll them out. He's also helping is to buy a new rug
Answer from pro:
Thank you so much for taking the time to write a review for our company. Very much appreciated!. Please feel free to contact us at anytime if you have questions or concerns regarding your rugs. Kind Regards, Ben/TRC
Reply created 18 Apr 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 14 Apr 2016
Carpet cleaning.
They did an amazing job and I couldn't be happier - with both the service and the outcome. Our rug looks brand new! Thank you very much and we will definitely be back.
Answer from pro:
Thank you Jeff for taking the time to write such a nice review for our company. Very much appreciated!. We are glad you are happy with the outcome. Looking forward to serving you again at anytime. Kind Regards, Ben/TRC
Reply created 18 Apr 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 14 Apr 2016
rug cleaning
Toronto rug cleaning did an excellent job with a tough to clean 5 year old textured shag rug. Service was prompt and Bahman was both friendly and knowledgable. I would certainly use their services again.
Answer from pro:
Thank you so much for taking the time to write a review for our company. Very much appreciated!. Please feel free to contact us at anytime if you have questions or concerns regarding your rugs. Kind Regards, Ben/TRC
Reply created 18 Apr 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 12 Apr 2016
Tabriz Rug
Personal,Professional,Passionate.Perfectionist in Persian Rugs. A real Pleasure dealing with Ben and Said.
Answer from pro:
Thank you very much Peter for taking the time to write a review for our company. Very much appreciated!. We are glad we were able to provide you with a satisfied result, and we look forward to serving you again at anytime. Kind Regards, Ben/TRC
Reply created 18 Apr 2016
Review from acolvin
Rating: 5 out of 5
Review left on 12 Apr 2016
Carpet cleaning and repair
They cleaned two very soiled carpets and repaired damage. It looks like new. Great job.
Answer from pro:
Thank you so much for taking the time to write a review for our company. Very much appreciated!. Please feel free to contact us with any questions or concerns you might have regarding your rugs at anytime. Kind Regards, Ben/TRC
Reply created 13 Apr 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 8 Apr 2016
Wool and silk rug cleaning
I had my wool and silk rug cleaned by Ben and he did an amazing job and was on time and very professional. Highly recommend him to anyone.
Answer from pro:
Thank you Milad for taking the time to write a review for our company. Very much appreciated!. Please feel free to contact us with any questions or concerns you might have regarding your rugs at anytime. Kind Regards, Ben/TRC
Reply created 13 Apr 2016
Review from HomeOwner
Rating: 4 out of 5
Review left on 8 Apr 2016
5 x 8 Wool Rug Cleaned
Ben did a very good job of cleaning my reversible white and grey wool rug. He also provided an underlay, which we were sorely in need of. I had to call him a couple of times to arrange both the pick-up and drop-off of my rug. For pick-up, he didn't arrive and when I called to ask where he was, he said he'd left a voice message (which he hadn't) that he'd be by tomorrow. I explained that I wasn't available then and to his credit, he did then come by to get the rug. Then on the day of drop-off, he still hadn't shown two hours after the time we had agreed upon. When I called, he said that his daughter had been sick. I sympathize but I feel he should have been the one calling - not me. The next scheduled time for drop-off went smoothly. His service would benefit from better communication around scheduling since the finished product is good.
Answer from pro:
Thank you Wendy for taking the time to write a review for our company. Very much appreciated!..We do sincerely apologies for any inconveniences we may have caused you, do to some unexpected personal matters. Over customer satisfaction is of utmost importance to us and we will do our very best for this not to happen again in the future. Kind Regards, Ben/TRC
Reply created 13 Apr 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 3 Apr 2016
Wool Rug Cleaning
Excellent customer service. I highly recommend if you are looking for quality and professional service.
Answer from pro:
Thank you for taking the time to write a review for our company. Very much appreciated!. Please feel free to contact us at anytime with questions or concerns regarding your rugs. Kind Regards, Ben/TRC
Reply created 4 Apr 2016
Review from Michelle
Rating: 5 out of 5
Review left on 30 Mar 2016
Antique Rug Cleaning
I have a couple old rugs that I was going to give to a friend but decided to get them cleaned first. I called Toronto rug cleaning and was happy to hear that they had a pickup and drop off service. I had no idea what type of rugs I had, but soon discovered one was an antique and worth a lot more than I'd ever expected. Within a few minutes I had a wealth of new knowledge about my rug and he took the time to explain everything thoroughly. You can tell his passion is in his work and he takes pride in what he does. I would definitely recommend them to anyone looking for rug cleaning or purchasing a new rug as I also tested out a new rug for a week before purchasing a new one from them.
Answer from pro:
Thank you very much Michelle for taking the time to write such kind words about us. Very much appreciated!. Please feel free to contact us at anytime if you have questions or concerns regarding your rugs. Kind Regards, Ben/TRC
Reply created 31 Mar 2016
Review from Marilyn
Rating: 5 out of 5
Review left on 28 Mar 2016
Knowledgeable, professional and courteous
Ben picked up 7 quite soiled area rugs for cleaning, including 2 which he advised should have fringe repairs. Five of the rugs were inherited old Persian rugs. Ben gave us information pertaining to the value of the rugs - which was useful, as hand cleaning and repairs for Persian rugs was costly. He was courteous, professional and very knowledgeable. The cleaning and repairs were superb. Thank you!
Answer from pro:
Thank you so very much Marilyn for taking the time to write such kind words about our services. Very much appreciated!.Please don't hesitate to contact us at anytime if you have questions or concerns regarding your rugs. Kind Regards, Ben/TRC
Reply created 31 Mar 2016