I needed a hand made 11"x11' rug to be overhauled. It was a job not for the meek and easily intimidated. I contacted Toronto Rug Cleaner if they could restore my rug to its original look when I bought it. Im not sure all that was the blame for the damage other than I had a previous boyfriend that kept my rug and had to go to Court to get it back. The Court Order made him bring it back but didn't emphasize in what condition. He was a machinist so I am sure heavy grease was embedded in the rug fibers, red wine that he entertained with, and well: being the party animal he was, my rug endured "heavy traffic" and all that comes with it. So, when I received my rug, I just put in it storage for 2 years until I made the move to Toronto. (I lived in Atlanta). Ben, the owner of Toronto Rug Cleaner said it was one of the most difficult pieces he had ever worked with. With his rug team and all the innovative techniques he has, made my rug beautiful again. He was the only rug cleaner that was up for the challenge. Back in Atlanta, I contacted Dawson Rugs, having the best reputation Country wide, and they wouldn't touch it. My rug is so beautiful! Thank-you rug people and Ben and the best Merry Christmas ever.......