// Waiting for them to contact me directly instead of a general answer here. I will update later.
This review is for the first year of home ownership and it is a bad experience ever.
- Firstly, one month before possession, we could not reach the sale manager Ryan C. to address our concerns at that time. Trico did not inform us that he quit, we had to find out by asking around after we feel like we get abandoned.
- It happened again with another staff, Kelsea K., Service & Warranty Coordinator. She took care of all our warranty claim for almost a year then she quit without informing us and making us waiting forever for her response about 10-month visit. I had just found out until Daren B., senior warranty service technician, came to our house to perform 10-month visit and let us know.
- They should run downspout under sidewalk. Our downspout just run across the sidewalk, so it is easy to slip and trip. Needless to say, water (and ice) flows across the sidewalk creating a safety hazard. The final blueprint did not show how downspouts run so we did not know about this when we sign it off. No one inform us about this issue. If we knew that ahead, we would have offered to pay more to put a drain under the sidewalk. It need a lot a work and money now if we want to cut the concrete to fix. The house next door is built with another builder with same elevation with us, and they run a drain under sidewalk, it has a cleaner look and safer. Just a small detail can tell if a builder cares for you. Please find attached photos.
- Trico Homes uses this company, Rolling Mix Ltd., poured our garage pad and I can tell that they did a bad job. We take possession on August 2017 and we strictly followed their "Preserving your Concrete" instruction that we were given at time of possession. After 3 months the garage slab started peeling off easily. It never happened on my previous houses, even with a 15 years old house.
- Since possession day, I had to contact Trico several times to come fix things. I understand that is normal to have defectives around your house because many trades involve in building a house.
- Hot water tank failed three times in the winter, the service guy just said he did not know what make it stop working, he just HOPE it will not happen again and they are still not going to replace it for us.
Typing all above problems made our blood boil. Still more horrible story happened before and after we take possession that we will update when we stay calmer and have more time to type.
To be fair, Gary S. site supervisor, and Daren B., senior warranty service technician, are very nice. They help Trico gain 1 star from my review.
