Hi Deborah,
I wish that you had contacted me immediately as you had the coffee spill and/or the pet accident. I am glad that I saw your feedback here, so I was able to quickly contact you and offer help. As per our phone conversation yesterday (Dec 14), I will drop by this Thursday as scheduled with the small BISSELL spot cleaning machine to help you to remove the coffee stain and the pet accident from your white carpet. As indicated on my initial estimate as well, no carpet is STAIN PROOF, and carpet cleaning should be done by a professional carpet cleaner. Rest assured, since you have a Shaw Carpet - made from 100% Evertouch BCF Nylon, you will be seeing a satisfactory result after us cleaning the carpet. Also the less expensive carpet you are compering from another dealer was as a Polyester fibre carpet. When I indicated that Nylon offers a higher stain resistance compared to a Polyester carpet on July 7th during my site visit, you wanted to do your own research and get back to me, and we received your order confirmation on July 24th.
Looking forward to seeing you this Thursday.
Thank you,
Thank you,
Mark Aydin
Victorious Carpet & Flooring
CFI Certified Carpet & Resilient Flooring Contractor
☎️ (416) 858-7006
? https://www.victoriousflooring.com/
?Creating Enjoyable Flooring Solutions For Occupied Spaces Since 2001…
? Rated ? Carpet Flooring Contractor since 2008. 13 Years in a row
Carpet & Luxury Vinyl | Sale - Installation - Repair - Carpet Stretching
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Reply created 15 Dec 2020