I needed to re-carpet a small, under 120 sq foot basement room to replace what was there due simply to old age and wear and tear. I consulted the big box stores, as well as Victorious here on Home Stars. Marc was able to come by my house in about two days, with some samples. After seeing my room, he asked what my uses were--how often I am in there, what I use the room for, etc. He basically told me he doesn't want to overcharge me for a room that is not high traffic, and he removed the sample boards of carpet he brought me, went out to the car, and brought back samples of carpet that was just-as good wearing, but more basic and less expensive. In fact, it turns about about 1/3 to 1/2 per square foot cheaper than what I was seeing at the big box stores. We discussed options about replacing the underpad vs. keeping the padding I already had (again, to keep costs low)..and a few hours later, I had a quote in hand. This was a Thursday evening. By Tuesday afternoon--5 days later--the carpet was installed! Concurrently, I was waiting to get a quote from the big box store, but their install service hadn't called me back for an appointment. Put it this way--I got a quote and installation from Victorious QUICKER than I even received the consult from the big box stores.
This is how the little independent stores win--service AND value. Recommended.