Customer of Miracle Movers
Rating: 3 out of 5
Mediocre service
The guys showed up about an hour late, which was ok since I was not in a rush. They spent 15 minutes complaining about how poorly packed our boxes were and taking pictures to send to their office. Since this was a last minute move and we were in a rush our packing was not optimal but I told them to try their best which they did. I underestimated the original move time and they ended up being an extra hour and a half, which I had no problem with. They were able to get most of the boxes to the new home without an issue.
Officially they ended at 6:30 which I paid for in full plus tip (they even asked for a bigger tip). I noticed that it was actually only 6:20 so I asked if they could help move some additional boxes to the basement and they prompted said no and that their job was finished and left.
Pros:
- The office and booking was easy and courteous.
- They had very good communication and advised when their movers were going to be late (which is to be expected in the industry)
- Movers worked non-stop and efficiently.
Cons:
- Spent 15 minutes complaining while on the clock.
- Refused to move extra items even though the paid time was not up.
- Movers pressured for extra tip.