I feel mixed about this company - the movers were nice guys and fairly efficient. However, in the end I was disappointed in the head office. I had corresponded in advance with the company regarding my piano, which is very large. My worries about it were alleviated by the fact that they asked for photos and measurements before making any kind of agreement. The photos included the piano itself plus the entrances at both houses.
Unfortunately, the shape of the staircase up to my new house made it impossible to get the piano in, and we had to cut one railing off. I asked for compensation, as I'll have to pay a metal worker to fix it. Their response was threefold: 1) the piano could have been moved in despite the railing, but there would have been "severe exterior damage 2) they couldn't have assessed this from the picture and 3) it was my idea to cut the railing so it's not their problem. (They also, by the way, told me that they knew it was going to be difficult - this was not shared with me in advance.)
I believe they're probably a decent company for uncomplicated moves, but I wish they were more forthcoming about the difficulties they had anticipated. I would strongly recommend finding someone else if you have a piano. They should not advertise themselves as piano movers without having more expertise.
