LIVE REVIEW: This is a live review for my move from New York to Toronto. I chose Miracle Movers as they had good rates (although there were couple others with rates in same range), and the fact that Ron was very knowledgeable and always on hand whenever I had a question. Yesterday, the building manager in New York needed insurance fax, and the company was very fast in responding to that request.
Movers are supposed to leave for New York toda and then move on Wednesday. We all have heard about some real bad mover experiences, keeping my fingers crossed that this move goes smoothly. I will keep updating this as things progress....
So far it's a five star rating, I hope it remains that way at end of the move too......
UPDATE: On the date of move, the truck arrived right on time. The three movers came 40 minute late as they were stuck in traffic, but that’s not unusual in New York. All of them were very polite, respectful, and professional. We are very happy about their service. They finished right on time and no additional overtime was required.
Next day, there was some delay on our part at border customs. The driver kept in constant touch with us about what to do. Finally we had to go to Toronto inland port to sign and get the truck. Ron had already told us the charges for waiting time and if there is delay by a day.The extra cost was just as we had been told earlier. However, there was one extra charge of private bond facility processing or something like that (about $100). It had to be paid by us. This is something we didn’t know and came as a surprise, as I thought it was covered. But in bigger scheme of things, it was a small item, and maybe an honest overlooked item.
The unloading also went pretty smoothly. There were 2 movers, and took half an hour extra to unload. But not a big deal. The movers were pretty helpful.
Overall, we are pretty happy with Miracle movers. Ron was always on hand to answer any question. There were no big extra charges or surprises or hidden fees (which is always the biggest fear), and the movers were professional and polite, again a big concern.