A&A Masonry is a company that treated our house as they would their own home.
We had A&A Masonry replace our chimney, apply “Rubaroc” to our veranda floor and build a concrete foundation for our new shed. There was a professional attitude and a genuine desire to provide superior customer service demonstrated by every member of this company with whom we dealt. The work was completed on time and at the quoted costs. There were no hidden fees or bumps in costs. All results were extremely satisfactory and the “Rubaroc” provided a stunning solution to a long surface crack in the concrete floor of our veranda. The cleanup was spotless.
There are several companies who offer services similar to A&A Masonry. I have had work done by others, and before finding Homestars and A&A Masonry, previously made the wrong choices. Sometimes I was seeking lower prices, and sometimes it was that I believed in promises that were not met. The results were projects that extended long beyond deadlines and a chimney that A & A had to replace 4 years after it had been improperly repaired by others.
As A&A Masonry has several teams of employees, the following are the personnel who serviced us in Mississauga. John, our Sales Representative, patiently guided us through our cost alternatives and ensured that we clearly understood them. There was no pushiness or hard sell, but an honest desire to provide durable solutions within our budget. Darren developed the project plan and supervised its implementation. Corrine provided office support. Brayton, Daniel and Horatio were our incredible installers.
What strongly impressed me about A&A Masonry?
After Service – John, our Sales Representative, came by after the job was finished, to deliver some extra Rubaroc. This was to ensure that if a repair was ever needed, the material would be of the same production batch to ensure an exact colour match.
Quality – Darren refused a delivery of concrete on site at an additional cost of $400 to the company, rather than pour the concrete in less than optimum weather conditions.
Availability – John and Darren were very responsive to inquiries. If they were consulting with a customer and unavailable, a call to Corrine shortly resulted in a reply to the inquiry from another staff member. (If you have ever dealt with a company that only has an answering machine, you will truly appreciate Corrine’s services, and John and Darren’s quick response).
Professionalism – Brayton, Daniel and Horatio are truly craftsmen who take pride in the quality of their work, paying great attention to detail and who are willing to work hard to ensure the customer is happy with the results. When they worked on the veranda, they were unwilling to leave until it was finished and asked to borrow work lights to complete the task. Then, I had to literally insist that they leave because they wanted to clean up the site before going, despite it being very late and even though they were coming back the next morning. Brayton came on a Saturday to fix a tiny blemish which was not visible unless the light shone on it in a certain way.
Thank you A&A Masonry. You are a company for which “quality”, “professionalism” and “customer services” are not marketing buzzwords, but promises that you keep.
