The Duct Cleaning Specialists

Rating: 5 out of 5

The Duct Cleaning Specialists reviews (1866)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Nov 2012

    Duct cleaning

    I recently had some drywall work done and decided to have the duct cleaned even though Paul told me my ducts did not need cleaning when he was here about a year ago. Two gentlemen came earlier than scheduled (whoever heard of someone coming early?) and finished the work in less than two hours. They were very professional and courteous and their work reflect Paul's way of running a very honest and customer friendly company. I would recommend this company to my friends any day.

    Answer from pro:

    Hi Lee, good hearing from you again. Glad you were happy with the work we did for you and appreciate your comments. If there is anything else you need, feel free to get a hold of me. We look forward to having you as another long term customer. All the best and have a great holiday season. Paul

    Reply created 1 Dec 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Nov 2012

    Duct Cleaning

    As a small business owner myself, I understand the importance of excellent/professional customer service. Steve treated my house with respect, performed a thorough inspection and educated me on how the cleaing of our ducts was being performed. He kept me upto speed with all developments, and took his time providing thorough cleaning. I will be recommending The Duct Cleaning Specialists to my friends and family!

    Answer from pro:

    Hi Stephen, thanks for taking the time to write about your experience with us. Glad you were happy with our work. If we can be of any service or help in the future, please feel free to contact us. All the best, and happy holidays. Paul

    Reply created 27 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2012

    Whole Home Duct Cleaning

    Fantastic Service, the two gentlemen who cleaned our ducts were professional, and clean. They went above and beyond, very thorough Highly recommended. By the way, the price was the advertised price, no surprises.

    Answer from pro:

    Hi Jeremy, thanks for the feedback. Glad you were happy with our service and no surprises at the end. All the best, happy holidays. Paul

    Reply created 27 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2012

    Duct Cleaning

    Both times that Paul has come to clean our ducts, we have been extremely pleased and satisfied with his professionalism, customer service and quality of work. After the dust settled from our renovations, we wanted to have the peace of mind that the air we are breathing is free of sawdust, drywall, etc. The Duct Cleaning Specialists certainly delivered.

    Answer from pro:

    Hey John, always a pleasure serving you. If there is anything else I can be of help with down the road, give me a shout. Have a wonderful holiday season. All the best, Paul

    Reply created 27 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Nov 2012

    Duct Cleaing

    Although I had some difficulties Reaching the company at first;once I booked the appointment they were great to deal with. In the midst of a truck breakdown, communication was great, and they were very accommodating. Their service technicians were very professional and Matt explained the process fully. They were courteous and worked quickly with as little disruption to my family as possible. A joy to work with

    Answer from pro:

    Hi Lisa, thanks for taking the time to write about your experiecne with us. I'm sorry that we were hard to reach, this is an extremely busy time for us, and sometimes getting back to a customer who may be busy as well, can take a couple hours or a day or two. Thank you for your patience and waiting for us to come in to do the job, as you could probably have contacted someone else, so that means a lot, Thank you. Glad you were happy with the work we performed. We look forward to being of service again in a couple years. All the best, and happy holidays. Paul

    Reply created 23 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Nov 2012

    duct cleaning

    I had Paul come by and check out my ducts. The house had been recently renovated and we were worried about dust build up. After a very thorough review it was deemed that a cleaning was not required. However the peace of mind was incredible and VERY appreciated. I would heartily recommend the Duct Cleaning Specialists for their honesty and transparency when it comes to home services.

    Answer from pro:

    Hi Jascha, it was a pleasure meeting you. Sometimes a system is just so clean, it makes no sense to do the work. This was the case in your home. Glad you were happy and appreciate our honesty. We look forward to having you as a long term customer. Let me know if we can be of any service or help in the near future. Happy Holidays. Paul

    Reply created 27 Nov 2012
  • Review from Raf
    Rating: 5 out of 5
    Review left on 20 Nov 2012

    Duct Cleaning

    I requested a full duct cleaning before moving in my new place. Paul examined the ducts and suggested that the ducts were so clean that required no cleaning at all, and he was so nice to offer that he could leave without even charging me a penny. I still ordered a standard vacuum + disinfecting service for a peace of mind. He also gave me lots of tips and tricks on my humidifier/furnace/dryer, etc. Great service !!

    Answer from pro:

    Hi Raph. Thanks for writing a review about your experience. Glad you were happy with and appreciate our honesty. Congrats again on your new place and if there is anything we can be of help with, feel free to give me a call. Thanks again for your business, it is greatly appreciated. Have a great holiday season and enjoy your new house. Paul

    Reply created 21 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Nov 2012

    Duct cleaning

    Arrived on time, were very friendly, efficient and business-like. Did a thorough job and made numerous suggestions and recommendations to help me improve/maintain my system, but were not pushy. Thanks guys!

    Answer from pro:

    Hey Tom, pleasure meeting you the other day. Glad you were happy with our work (well my work & Steve's play by play announcing, LOL) If we can be of any service or help down the road, give us a call. Have a great holiday season, all the best. Paul

    Reply created 21 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Nov 2012

    Duct Cleaning

    On time, friendly, and delivered over and above what was requested at the exact cost that was quoted. They were even careful not to let my dog or cat out. I would use them again without hesitation and I highly recommend their services. Lastly, they requested full input on my opinion of their service as they truly want to improve themselves. I had nothing to suggest though as I was 110% satisfied. Thank you gentlemen! I am adding this piece as I feel it is what has turned their 110% service into the BEST service of our life to date: The heat did not work properly last night so I texted the company at 6am. They responded and were at my house within 2 hours. He fixed the issue by turning the furnace on/off and doing a few things in no time. Something perhaps we could of done, however I do not know furnaces so I had no clue where to start. He was so kind about it and it truly showed that they care even after they have your money.

    Answer from pro:

    Hi Jody, I am flattered at this review. You pretty much nailed it all down to a T for us. Glad you were happy with our service and most important, that we lived up to our customer service. Not all jobs go perfect, and this was one of those times that we thought everything went well, then the good ol' furnace doesnt blow out heat. It turned out to be an error on our part, where I didnt have the switch back on the furnace. Couple minutes and we were back in business. Again I apologize for the inconvenience you may have had, but thanks for your understanding and patience, and glad you were happy with the way in which we dealt with the problem. Thanks especially for the morning breakfast snack, the Banana Bread was AMAZING :) I'm kicking myself in the but i didn't take more LOL.. Thanks again for your business, we really appreciate it. Looking forward to being of service again in the near future. All the best, and Have a Wonderful Holiday Season. Paul

    Reply created 21 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Nov 2012

    Duct Cleaning

    I've owned my home for approximately 6 years and never had a duct cleaning service done prior. I was advised by a collegue of the company The Duct Cleaning Specialists, and decided to look on their website about their services. After I had seen numerous amounts of charity work, rewards and great reviews they had recieved over the past few years I decided to give them a call. I left a message on their voicemail and recieved a call within the hour by a man named Paul. He advised me of rates and services offered and answered all my questions thoroughly. Upon the day of the appointment, a gentleman named Matt and his assistant Ryan arrived right on the time of my appointment and explained the procedure, start to finish. They did an inspections at first to assess what was required to be done and proceeded with the service. They did not try to upsell any of their services and there was no additional or hiddens fees upon receiving the bill. They even asked if I wanted to see the ducts after they had finished. I would highly recommend The Duct Cleaning Specialists to any homeowner, as they have exceeded any of my expectations of what I thought this service was about.

    Answer from pro:

    Hi Beatriz. Thanks for taking the time to write a wonderful review about your experience with us. I am glad you were happy with our work from start to finish. Thanks again for your business, and if there is anything we can be of help or service with, feel free to contact me. Have a wonderful holiday season. All the best. Paul

    Reply created 20 Nov 2012
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