I was extremely nervous to engage a duct cleaning service (first time), was very concerned about damage, fragile surfaces, fresh paint, etc. When I called The Duct Cleaning Specialists, Mariela, competently and knowledgeably explained all aspects of the process, assured me my home would be treated as their own, and addressed my numerous questions. Still, Mariela sensed I remained very concerned and suggested I speak with Paul who patiently re-addressed all my issues without pressuring me in any way. The appointment was booked to flex with my schedule and confirmed a few days prior. My special requests for clean drop sheets, that the technicians wear booties, etc. were all accurately noted in the work order (and obliged at the service call).
In light of my many concerns, I believe I received special consideration from Paul who sent one of his top flight teams, Steve and Mark, who made me feel like my satisfaction and peace of mind were all that mattered. They arrived punctually, equipment in hand, relaxed (i.e. not stressed, hurried) and ready to work. Their appearances clean and neat, they efficiently proceeded to inspect furnace filters and photograph relevant ducts. I was especially impressed with their candor in that after doing so, they said they would be pleased to provide the service but felt in all honesty that the ducts did not require cleaning. We reviewed the photos and I showed them my Dustbuster filter full of grey dust. They offered to and did vacuum all floor vents and any other areas I was willing to have accessed, repaired a ceiling vent, took extra time with a couple of improperly fitted floor vents, charging only an assessment fee. They really went out of their way for me. Their honesty and fairness - so rare these days - was refreshing and greatly appreciated.
Professionalism is in the details: They carried their equipment on a folded drop sheet so as not to scratch or dirty the floors. They did not lean on walls or take smoke breaks. They cleaned up after themselves. They were mindful of where they left wet, snowy boots so as not to stain the floor. They really did treat my home like a palace. Moreover, they were as nice as anyone could be, not only to me but to an ill family member -- that was especially touching and worth mentioning, if only to underscore Steve and Mark’s genuine caring natures.
I value honesty, punctuality, cleanliness, neatness, patience, professionalism and greatly appreciate the family and home treated with respect and care. All this -- from the initial phone call, throughout the service call, and to Paul’s follow up call -- I found through and through with The Duct Cleaning Specialists and each person with whom I dealt. This is an honest company run by and employing good, honest people who genuinely care about the caliber of their work and the (dust-free) impression they leave behind. I would not hesitate to call Paul and to specifically request Steve and Mark in the future. I highly recommend The Duct Cleaning Specialists to anyone with high standards who values integrity and a professional work ethic.
