Canaduct Duct Cleaning reviews (1518)

You're welcome. Our pleasure.

On rare occasions, we have had customers complain of the need to vacuum their home afterward, yet s_kapadiya claims we left the house beat & clean. We always follow the same procedure, so what gives?

I'm giving this customer a 10-star rating!

There are a total of 7 "Henry's" in my family tree. I'm Henry the VIII, I am.

This type of review is a clear demonstration of the Pareto Principle: (also known as the 80/20 rule, the law of the vital few, or the principle of factor sparsity)[1] states that, for many events, roughly 80% of the effects come from 20% of the causes.

There are 2 reasons we point out deficiencies of work performed previously by our competition: First – the customer is assured that the technician follows NADCA procedure, thereby clearly demonstrating his intent to a providing a professional performance. Second – knowledgeable homeowners make informed decisions that translate into justification of household expenses. Our customers are grateful for this new information. Our intent therefore, is not to belittle the competition. Rather, it is simply to demonstrate to the customer that their decision to use our service is indeed, money well-spent….and we like to brag a little bit!

Ah yes. The customer is obviously satisfied, but did not give us a 10-star rating. Needless to say, I am disappointed.

Canaduct is committed to transparency in a trade that is, unfortunately, somewhat maligned by unprofessional duct cleaning services. On our website, on the phone, and in the home, we are clear in stating that the quote for duct cleaning, including a free 8-point HVAC inspection, will remain unchanged. Additional costs you refer to include furnace/AC coil cleaning, sanitizing, and an appropriate filter. It would be extremely irresponsible, were the technician to fail to inform you, the homeowner, deficiencies extant in your system, as it is part of his job to provide you with a professional service. It cannot possibly be expected that all these required services would be at no cost. The technician merely shared the information with you, never at any point obliging your following through with any recommendations. If you took your car to a service centre for an oil change, would you not be grateful that the technician noticed a crack in your brake line?! Likewise, were the Canaduct technician to detect a gas leak (not uncommon), would you not expect him to inform you of the defect? Your assigned Canaduct technician is a veteran Indoor Air Quality Specialist (I.A.Q.S.) who brings “preventative medicine” to your table, in an effort to improve the health of your family members AND reduce household costs.

I’m uncertain of your sense of insecurity in the need to “hover over” the assistant technician in order to be certain that no vent is missed in the process. His long-term performance has been exemplary and he cheerfully performs the task with due diligence. He has been trained by our resident lead technician in a procedure dubbed “think like a rat,” which precludes the possibility of the omission of missing a vent.

Thanks Jessica for the 10 star review.