The Gentlemen Pros Plumbing, Heating & Electrical

Rating: 4.8 out of 5

The Gentlemen Pros Plumbing, Heating & Electrical reviews (1192)

  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 28 Oct 2018

    Water softener services

    It took 3 hours for 2 technicians to tell me about my options for servicing or replacing my water softener. The home inspection was a joke as the only piece needing work on my plumbing was shut offs for toilets that were current. I was disappointed in the lack of knowledge of the 2 technicians and all they seemed to do was quote me costs. I felt pressured into ordering a softener through them but likely will cancel my order and request my money back. There was no estimate just fixed fee. Very expensive

    Answer from pro:

    Hi Lynda, thank you very much for reaching out to us. We will be looking into this situation further to see how we can improve in the future.

    Reply created 5 Nov 2018
  • Review from sullywully07 Radcliffe
    Rating: 5 out of 5
    Review left on 28 Oct 2018

    Plumbing

    I had requested a drain auger from the basement with removal of toilet and auger all the way to the city line. There were not many large roots further out the pipe, so the technician suggested to me that there is no point to have the large equipment brought in and pay extra money so he brought a smaller apparatus that would address a problem closer to the base of the drain that would cost significantly less and do the job. Dave, the Plumber found a huge clump of roots in the drain pipe and successfully removed this obstruction. It was pleasant that he explained how everything works to me, and also gave me great advice on what possibly might needed updating. The plumber was prompt, courteous and helpful. I am a platinum member because of their service so I receive all kinds of perks, such as a yearly free home inspection, discounted prices and they put your appointment before all of the last minute customers so you don’t have to wait. If you’ve ever had a plumbing disaster this is an amazing perk!

    Answer from pro:

    We're a big fan of the membership benefits as well! Our favourite, as you mentioned, is the priority booking. After all, when you have to call a plumber, there is generally some urgency behind it. Thanks for being a valued member, Silvia, and for the great review. We'll be sure to let Dave know how happy you are with his service!

    Reply created 29 Oct 2018
  • Review from Elly Zhan
    Rating: 5 out of 5
    Review left on 28 Oct 2018

    Sewer back up

    I called gentleman plumbing after another company keeps me waiting for two days. I’m happy I made this call and Brian did the job perfectly. I highly recommend this company. It’s so important to find a plumber who take appointment seriously, especially when you have sewer backup problem at home.

    Answer from pro:

    You can always count on us to keep an appointment, especially when there is a sewer back-up involved. Thanks for giving us a call, Elly, and for the great review. We look forward to serving you again in the future!

    Reply created 29 Oct 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Oct 2018

    Hot water tank replacement

    From the time I called to make an appointment until they left my house, I was so impressed with how friendly everyone was. What started as a bit of a gas leak making me super nervous turned into me feeling very safe and secure with all things plumbing in my home. They walked me through the repairs and the inspection they did on my whole home. My parking lot is being replaced which meant they had to walk back and forth to the street a trillion times without complaining. Honestly just so nice, so thorough and knowledgeable. I will definitely recommend them any time.

    Answer from pro:

    Thank you very much for your wonderful review! We always have your best interests at heart so making a few extra trips doesn't bother us, as long as we get the job done right. Enjoy your new Hot Water Tank!

    Reply created 29 Oct 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Oct 2018

    Leaky shower valve, replaced.

    Very professional and courteous. Work explained beforehand and carried out in a timely manner with a home check done as well. Altogether great service!

    Answer from pro:

    That's fantastic news, Doug! Thank you so much for taking the time to share your experience with us. We'll be sure to let Collin know how happy you are with his service. =)

    Reply created 29 Oct 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Oct 2018

    The quality of service, product, attitude, and consultation speaks for itself.

    Having a prompt installation of a high efficiency boiler on the verge of winter has made us very happy, warm, repeat customers.

    Answer from pro:

    That's wonderful news! There's nothing better than being nice and cozy/toasty, when the weather drops below the freezing line. Thanks for the great review, ajcaco!

    Reply created 29 Oct 2018
  • Review from Customer of The Gentlemen Pros Plumbing, Heating & Electrical
    Rating: 5 out of 5
    Review left on 24 Oct 2018

    Great, Fast Service

    We had a plugged toilet that required extra attention. The service techs (Kyle and Nick) arrived in under 1 hour, diagnosed the issue and were able to fix it quickly. We are very happy with the work and will definitely call Gentlemen Plumbers again for any emergency plumbing needs.

    Answer from pro:

    Wow, under an hour, that's great! Can't beat that service. Thanks for the great review. =)

    Reply created 26 Oct 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Oct 2018

    Shower repair

    This is the second time I've had Action Auger come out to work on our plumbing, and the second time I've been completely satisfied with their work. They arrived on time, offered an up-front assessment of the cost of repairs, and completed their work quickly and efficiently. They absolutely live up to their name - "The Gentlemen Plumbers" - and when I need plumbing work in the future they'll definitely be getting my business again.

    Answer from pro:

    We're looking forward to it! Thanks for the great review. You can always count on us to give consistent service. =)

    Reply created 26 Oct 2018
  • Review from Customer of The Gentlemen Pros Plumbing, Heating & Electrical
    Rating: 3 out of 5
    Review left on 23 Oct 2018

    Competent but not Competitive

    I had used Gentlemen Plumbers for yearly Furnace check-ups after an special offer several years back. This year they determined my furnace needed to be replaced. I had their technician quote me a price for a new furnace. A competing company also furnished a quote for the exact same specifications. The Gentlemen Plumber Tech's quote was very confusing, constantly referring to labour "units" or something similar rather than hours and actual price ("this installation will take three labour units ... whatever that means"). The competition quoted 25% less and guaranteed they could do it in one day. In the end I had the competitor do the install and the tech with an apprentice were in and out of my home in 5 hours

    Answer from pro:

    Thank you very much for your feedback. The mention of 'units' is unusual. We would love to investigate into this further but are unable to locate your file because you wrote the review as a 'Private User'. If you could be so kind as to contact our Customer Care Manager, John, at 403-204-8016.

    Reply created 26 Oct 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Oct 2018

    Hot water tank

    Replaced hot water tank They were friendly, courteous and very thorough in their work Completed in a timely fashion

    Answer from pro:

    Thanks for the great review, Krevans03. We hope you enjoy your new hot water tank! =)

    Reply created 24 Oct 2018
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