London Eco Roof Manufacturing

Rating: 4.7 out of 5

London Eco Roof Manufacturing reviews (933)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Feb 2019

    Beautiful roof

    Nice, hard-working people. Beautiful results. It's only been about half a year since we installed the roof. Many neighbours stopped by and told us how nice it looks. The roof certainly took longer to install than we thought. The person that installed a skylight we understand is no longer installing skylights, which is a good thing. Otherwise, all I can say is that I love the results and hope that it lasts as long as they say, and if there are issues, that they service them. One fellow on the team deserves extra mention - his name is Matt - he was truly terrific, making sure every inch was cleaned up and we were happy.

    Answer from pro:

    Thank you Lillian, we wholly cherish Matt. He is a crucial member of the London Eco-Metal Mfg. team. We are happy that you are pleased with your install. Sometimes installs can take a little while because we try to pay as much attention to detail as possible, while also adhering to safety standards. Thank you for your review.

    Reply created 26 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Feb 2019

    Metal roof at a great price and warranty

    We needed a new roof since we bought our home last year. I worked in the steel industry for 17 years and couldn't see myself buying shingles. I expected it to be much more expensive than shingles. It was about $2000 more but had a awesome warranty of 55 years and I don't have to worry about shingles blowing off. Plus it makes my house more appealing for myself and resale. The sales man was great and after seeing the material and how the pannel looked I was sold. I have had no issues or problems. The workers we great and the old shingles were left on the roof so it acts like additional protection. Our house is much warmer and looks great. Everyone compliments our roof and says how great it looks! Thanks again London eco-roof!!

    Answer from pro:

    Hello Rory, we appreciate your review. Our roofs are a great value for the quality, thanks for noticing! We are happy that you are satisfied with your roof.

    Reply created 15 Apr 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jan 2019

    Metal Roofing

    The roof was installed the week they promised, we since then have a few issues. We had a leek in the basement that was caused by them installing a wrong top to close it, it caused damage in the ceiling on the basement. I called they came by to see replaced a few sheets of roof sheets and the right piece was installed, also they calked all the vents on the roof and got someone to came in and fix the damage ceiling in the basement. At no extra cost. Very pleased with this company a recommend to any one looking to replace their roof.

    Answer from pro:

    Hello Rogelia, thank you for your kind words. Like any major improvement to your home, there is the chance of some issues arising, we appreciate your patience. We try to resolve these problems as soon as possible, thank you for noticing!

    Reply created 4 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jan 2019

    metal roof installation

    We have had our London Eco-Metal roof for 1 1/2 years now and are extremely happy with our decision to have this work done. We are pleased to report our air conditioner doesn't run any where near what it did in the past. We chose a black roof and have confirmed the attic is significantly cooler during the A/C months due to the efficient style of venting used. The roof is quiet, during a very hard down pour unless you are looking out a window or have a window open you would be unaware it is raining. When we are outside working in our front yard and people pass by on the sidewalk they have always commented on the beautiful roof. With proven energy savings, never having to worry about replacing our roof when we retire, a transferable warranty and great curb appeal, this was a very good choice! Sincerely Sue and John Braid

    Answer from pro:

    Thank you for your thorough review, Sue & John! Yes, our roofs are beautiful and come with significant energy savings, we appreciate you noticing. Thanks again!

    Reply created 4 Feb 2019
  • Review from Rich Cybulskie
    Rating: 3 out of 5
    Review left on 28 Jan 2019

    Great Roof, poor customer service.

    We had our roof done in March of 2018. We have been very happy with everything from the start of the process to the finish. We were so impressed that we even referred London Eco Metal to our friends in Goderich for there roofing needs, and as a bonus, to take advantage of there referral program. With our friends roof complete in October 2018, I decided to inquire about the $50 referral payment. I was informed that the cheaque was in my file waiting to be signed and mailed. So I wait maybe a month or so and receive nothing via mail, I call the head office (Dorchester) and speak with a lady who informs me that it was mailed out that week and should expect it shortly. I wait two more weeks, and nothing. So I call back and speak to the same lady, at which point I left my phone number and she said she would get back to me by the following day. Well it’s been 10 more days and I have heard absolutely nothing. I’m disappointed at the least that your head office won’t give the common courtesy of a phone call explaing the situation and where abouts of this so called referral cheque. Not even sure it’s a ligetimate program through this company. Not impressed.

    Answer from pro:

    Hello Richard, we are happy that you are satisfied with the installation of your roof. We apologize about the issue regarding the check for your participation in the referral program. Please contact Liam at 905 564 7663 or email at ltwomey@londonecometal.com so we may resolve this problem. We would like to know more about this so that it does not reoccur.

    Reply created 4 Feb 2019
  • Review from Buck Wild
    Rating: 5 out of 5
    Review left on 15 Jan 2019

    Perfect steel roof for our Spanish style stucco home

    We decided it was time to replace our original roof after 25 years. Our home is a Spanish style stucco, so we opted for a clay tile look in steel, as we intend to remain in the house until our time is up! We chose the Anticado, which is made in Italy. It took longer to get, but was worth the wait. Looks amazing and the installation crew were like family to us by the end of the day. Highly recommended! We worked with agent Cliff Heaney and were very impressed with his knowledge, communication and follow up. No pressure sales at it's best.

    Answer from pro:

    Hello Buck, thank you for this review, it sounds like you have a beautiful home! Most of our steel is Canadian, but we do sometimes buy from elsewhere for rarer colours, such as Antichado. Also, we manufacture the panels and components from that steel, thank you.

    Reply created 18 Jan 2019
  • Review from gookiefish 293
    Rating: 5 out of 5
    Review left on 14 Jan 2019

    Love our new metal roof

    Despite some weather delays and unforeseen issues, the installation went well and the staff were great. High winds loosened the tarp one night and they came out at midnight to fix it! They worked through drizzle and cold and were always friendly and positive and professional. The job site was cleaned every night. The sales process was low pressure and everything was explained in detail. Reasonable price and the roof looks great!! The Connells

    Answer from pro:

    Our installers are incredibly hard-working and determined, they appreciate your polite words! Thank you for this thorough review.

    Reply created 16 Jan 2019
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 6 Jan 2019

    metal roof

    Very unorganized and poor customer service. No appreciation towards keeping the customer happy showing up on their own terms and sending out threatining e-mails of final payments for uncompleted work. Would not want anyone to go through what me and my family went through for over a year to get my roof completed. But still not to my approval.

    Answer from pro:

    We don't have you in the system we have no idea what is it about Call 519 451 7663 or 1 855 838 9393 Thank you Joe Malec

    Reply created 14 Jan 2019
  • Review from Steve Wheeler
    Rating: 5 out of 5
    Review left on 4 Jan 2019

    New Metal Roof

    Excellent job done, when promised and on time. Work crew went above and beyond the call of duty, enhancing the pitch area with steel framing. Also, portions of my damaged asphalt roof, were replaced with London Eco-Metal materials at no cost to me. The crew seemed intent on doing the best job possible, to please me, at a price much more competitive than similar companies. The clean up was good, In addition, the London Eco-Metal Head Office staff were pleasant and helpful, including the Sales Representative, Wojtek Pieczula. In particular, Liam Twomey went out of his way, on many occasions, to address my concerns. Great job, London Eco-Metal! I would recommend you to anyone. Steve in Toronto.

    Answer from pro:

    Hello Steve! We appreciate your review. Also, Liam and Wojtek enjoyed your kind words! Please do not hesitate to recommend us, thanks.

    Reply created 11 Jan 2019
  • Review from Robert Blouin
    Rating: 5 out of 5
    Review left on 1 Jan 2019

    New Metal Roof

    My shingle roof which was warranted for 35 years lasted only 16 years. The south facing side was showing signs that it was due for replacement. Last spring (2018) a wind storm sealed its fate, several singles landed on my lawn. My neighbour replaced his roof with a London Eco-Metal steel roof which convince me that it was the way to go. I called the Ottawa office in the morning about 10:00 am and had a written (e-mail) quote by 2:00 PM. They used a satellite picture to generate the estimate. After signing in the contract, since my roof was damaged, they send somebody over to patch the roof pending the final installation. A month of so later, the installation was done within a week. The job site was cleaned up every day. The work was done has expected with no surprises. So far we are very pleased with the results.

    Answer from pro:

    Robert we are glad we could provide you with such fine service. Thank you for this review, we assure you that you will continue to be pleased with the results.

    Reply created 10 Jan 2019
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