TLDR: exceptional value, excellent quality, superb workmanship (from subcontractor), communication needs improvement
Pros: ♦ The salesperson was very knowledgeable, not only on their products but on the industry as a whole (materials, installation and pricing offered by competitors), which I can confirm because we had already obtained quotes from several of those competitors. ♦ Theirs was the only estimator who not only took measurements but actually got up on the roof to have a look around. (Some companies just eyeballed their quotes.) ♦ The final price was very close to the lowest quote we had obtained but we chose London Eco-Metal because the warranty statements and professionalism gave us the added confidence to go ahead with the purchase. ♦ The staff are friendly, professional and available to answer questions. ♦ The materials are top quality and carry a 55-year warranty. (When a company offers this kind of warranty, you want to be sure they'll still be around years down the road if something needs attention.)
Cons: In the end we were completely satisfied with the materials, installation and price so these observations are provided in the hope that they lead to improvements that benefit both the company and their customers. ♦ Supply chain issues have been out of everyone's control so it was no surprise that materials took longer than expected to arrive but we had to call several times for updates. It should have been the other way around but at least they responded to our calls and addressed our concerns. ♦ Possibly in an effort to move things along, the installation ended up being subcontracted to (ironically, to the company that had previously provided the lowest quote). Nonetheless, the workmanship was excellent and we were happy to have the project completed as soon as possible. ♦ There was no follow-up after the work was completed. We only heard from them again about a month later, when they called about collecting the balance. (Note: we had voluntarily paid 80% of the total up front.) They had expected us to automatically pay the balance when the work was complete but we forgot all about that while waiting for the salesperson to call and make sure we were satisfied with the work (which never happened so they missed hearing about how happy we were).
Ours is the best looking roof in our neighbourhood, by far, so feel free to drive by and have a look at the work (from the street only, please). 1771 WHITEHALL DR, London, ON
