Soosy, thank you for bringing this to our attention. We absolutely DO value your positive experience, and your opinion is paramount. That limited time offer for the $25 gift card was to say thank you for time in doing a review. Nowhere, at all, did it ask for a 10 review. You could write whatever you felt. We truly mean that.
Your review content, or rating is your own choice. Homestars reviews are peoples own opinion, good -bad or indifferent. We take the risk, and truly always do great work. Thats how we ensure we get good reviews.
But we are human, and jobs are extremely tough sometimes. Walking into a totally dry walled basement poses unknowns on where to drill out. Even an educated, honest salesman cannot promise we know how the job will go. We just give you options, like all others did.
The technicians need to verify that with test holes, as sometimes, when they cut, there is too much else in the ceiling above to safely run our venting, and as such, we need to make another hole.
But regarding the comments of us not communicating with our staff or technicians, who are not contractors, they are our staff...isn't true. We are in constant communication with them on every job. As we were with you, thats why the job had to be re-scheduled, as it was too tough to complete in 1 day.
All jobs have full notes and work instructions from the salesmen to the installation team. And we always re-install humidifiers, I have no idea why yours was not, there MUST be more to this story. And I will find out to correct it, you have my word.
Regarding anything else that you are not happy with, please call me directly and I will send another team back to correct it. 416-503-8188. We want everything perfect as you want it.
I mean that. I am waiting to hear from you anytime, with thanks and hopes to make it right.
Marnie Amodeo, GM
Reply created 6 Jun 2019
