I'll start by saying this review cost me $100. I chose to forgo my refund to enlighten others with the awful experience I had with Convertible Heating and Air Conditioning - in particular, with Sam the owner.
A technician, Mike, was sent to take a look at a leak that was being caused by my AC unit. Mike insisted that 99% of the time the issue is caused by a blocked drainage from the plenum. He checked the hose and the connector, and even though there was no clog, he insisted that he must have cleared it. I asked if he could open up the plenum and look at the tray, because I knew there was the possibility that the tray could have been cracked. Mike didn't have any aluminum foil duct tape so he elected not to open the plenum. He insisted that if the leak continued he would come back and wouldn't charge us the $100 service fee again. When we followed-up with the technician 4 days later, we were told that he wouldn't charge the $100 fee, but that he would have to charge $75/hour if we wanted him to open the plenum. He failed to mention this fee on his initial visit. Had Mike mentioned this on his first visit we would have told him to inspect the plenum and I would have purchased the foil and resealed the duct on my own.
When I called Sam (the President) to voice my displeasure, Sam was argumentative and kept insisting that I heard the technician incorrectly. His rhetoric was insulting and offensive. It wasn't until I mentioned that I would leave him a raving HomeStars review did he mention that he'd send me a refund, but only after a few days, since, as Sam put it, I may be "vindictive"....
I guess you were right...enjoy my $100!!
