When my 25 yrs. old low-efficiency furnace broke down, I decided to purchase a 2-stage furnace from Convertible because: a) Chris was a knowledgeable salesman, and understood my desire to re-wire my thermostat to intelligently control the staging, rather than to have the furnace control board operate using a fixed timer, b) Their pricing was competitive out of the 5 Trane/American Standard dealers that I had identified, and c) A friend had recommended them based on a previous installation.
Kamil and his helper, James, were my scheduled installers who arrived promptly at 8:30 AM on Nov 16, 2015 to begin the job. They were transparent with their installation activities, and maintained an open dialogue with me throughout the day to ensure we were on the same page to achieve my satisfaction. The guys truly treated my home as if it was their own. For example, when they ran out of drop cloths to cover the entire path to my furnace room, they found additional cardboards for the remaining pathway to ensure my carpet and floors would not get damaged. They were also mindful at removing their shoes when entering other areas of my home to set up the thermostat.
Based on my observations, Kamil and James took great pride in the quality of their work. They functioned well together as a team by bouncing ideas and checking each other's work to ensure quality in their end products. Throughout the installation, they were meticulous in levelling the appliances, creating an air-tight custom metal transition, optimizing the placement and concealment of the 2 vent pipes, and fastening the pipes and drain hoses in place. They definitely had my best interest at heart by thoroughly thinking through and planning out how to do the best job for my home, even if may seem challenging, rather than cut corners for a substandard finish.
The guys were professional and completed the installation and testing of my furnace and gas line by 3PM. They were hard workers who never took any breaks, except for a brief 30-minute lunch where they left for Home Depot to pick up some additional drill bits. Before leaving for the day, they took the time to clean up the work area, and to answer my final questions to ensure I knew how to operate and maintain my new appliances as a homeowner.
As part of their thoroughness and attention to detail, they also identified a minor gas leak at my gas meter outside with the soap test, so that I could call Enbridge to resolve the issue immediately. When the Enbridge technician came to inspect my new furnace and piping, their second opinion confirmed that I had received a good installation that adhered to code.
Overall, other than the last minute re-scheduling of the initial consultation visit, I was very satisfied with my experience with Convertible. I plan to use Convertible as my primary HVAC contractor moving forward, and I will highly recommend them to others, just as I had been referred to them by a friend.
