I am updating the review as the owner Javier called me and offered a 2 hr refund for the situation. This brings my total cost down to 3800 roughly. Javier was polite and sincere in his communication with me, and I appreciate that they cared about their client satisfaction.
Original review below:
The crew was professional and prompt and we hate to say anything bad about this company, but at the end we regret the choice. For a 2 bedroom townhouse worth of stuff, we had to ask them to pick up from two locations since we had moved most boxes and some larger items ourselves to my parents when we were staging our place. From RH to Scarborough they took over an hour to arrive at the second location. I honestly thought they took a quick coffee or lunch break and that was fine. I knew we were being charged for that time. Then from Scarborough to Niagara, door to door, they took 3.5 hrs. I know traffic was bad because my husband was driving there himself. And he said it took him 2 hrs and 20 mins. So again I thought they took an hour lunch because they asked my mom before they left where they can go for lunch in the neighborhood. On my final bill they put down 15 mins for lunch.
Anyway, out of the 10.5 hr I got charged, nearly half of that was spent on travel and break. In the estimate there was already a travel charge of $700 that said Richmond Hill to Niagara Falls for a flat rate based on distance. When I discussed this on the phone they told me so the travel time doesn't count towards the hours. But of course at the end it did. And they said there's no way any of them would have said that because that's how their company operated. And that travel charge was to get their crew back to Toronto. That was the first time I heard that. I would have considered going to another mover if they were to say that up front, and given that we were being charged for 5 movers to go to Niagara falls I would have just gone to another company that would take just 2 or 3 movers if I have to pay for their travel tome.
They estimated and sent 5 people to move a two bedroom house worth of stuff (again I accepted the estimate because I thought travel time to Niagara was a flat rate of $700 so I guess they wanted to send 5 people to be efficient with the rest of the move). They charged 10.5 hrs for all 5 people. They took their time too. My parents were laughing because my mom said each of these big guys were carrying a small box at a time that it looked ridiculous to her. Not that I didn't expect that from any moving company.
Anyway, nice crew, but given that there's nothing fancy in our stuff I should have gone with a cheaper company. I just thought the ratings are so good I would trust them more. They estimated $3500 and I was so sure they didn't need 8.5 hrs estimated to complete the little move we had. It was of course naive of me to think you could end up paying less than the estimate. But at the end we paid $4500 for this move. We had one couch, one queen bed set, a double mattress, a TV media storage, a tall book case, a BBQ, a set of patio chairs, a large TV and a small tv. A dresser and a baby crib and dresser. A chair. An already disassembled desk and table, and foldable chairs. A bunch of small to medium size boxes. Seriously we didn't even fill up our two bedroom townhouse as is. My mom's friend moved from a 4000sq ft house and spent $1000 for movers to move furniture within the same neighborhood. It took two people 10 hrs too. I am sure the crew wouldn't have been as polite or detailed as Cargo Cabbie but yeah in my opinion it's not worth the price. Seriously $4500...
