I've replaced 10 windows and 2 doors with this company in two transactions, over the course of a year or so.
The quality of the windows, which are Vinyl-Pro, is fairly good. I've only had an issue with one of the 10 windows. Installation was OK too. I also don't have any complaints about timing - considering COVID I expected the promised timeframes to slip, which they did by a month or so. The price was competitive.
However, getting something from them AFTER you've given them your money is a whole different story. Every time I had to do this it was like pulling teeth. When I noticed one of the windows not closing properly, I could only get an installer (not even a technician) look at it a month later after numerous calls and emails. He realigned the moving part of the window, which solved the problem partially, and also sprayed the rubber strip that seals the window with WD-40, which, come winter, started to stick to the window so much that I thought it would eventually tear the rubber off so I had to clean it.
Getting a proper invoice for the government grant was (and to this day continues to be) a major pain. They provided a basic invoice (with a typo in my name) that doesn't itemize the windows and doors and their cost - simply says 'Windows and Doors", which NRCan doesn't accept as valid proof of payment, therefore I can't receive my grant. When I brought it up, the response was 'well they should accept it, we haven't had this issue before'. They eventually provided an itemized list of windows (but not their cost) as an 'addition' to the original invoice, which NRCan also didn't accept. Now I'm stuck waiting for 8 days and counting before their accountant returns from vacation to hopefully get an updated invoice that NRCan would accept. They promised Saturday - nothing, Monday - nothing.
All in all, it's really telling how their nice attitude evaporates when you're no longer a potential source of their revenue.
However, getting something from them AFTER you've given them your money is a whole different story. Every time I had to do this it was like pulling teeth. When I noticed one of the windows not closing properly, I could only get an installer (not even a technician) look at it a month later after numerous calls and emails. He realigned the moving part of the window, which solved the problem partially, and also sprayed the rubber strip that seals the window with WD-40, which, come winter, started to stick to the window so much that I thought it would eventually tear the rubber off so I had to clean it.
Getting a proper invoice for the government's Greener Homes Grant was (and to this day continues to be) a major pain. They provided a basic invoice (with a typo in my name) that doesn't itemize the windows and doors and their cost - simply says 'Windows and Doors", which NRCan doesn't accept as valid proof of payment, therefore I can't receive my grant. When I brought it up, the response was 'well they should accept it, we haven't had this issue before'. They eventually provided an itemized list of windows (but not their cost) as an 'addition' to the original invoice, which NRCan also didn't accept. Now I'm stuck waiting for 8 days and counting before their accountant returns from vacation to hopefully get an updated invoice that NRCan would accept. They promised Saturday - nothing, then Monday - still nothing.
All in all, it's really telling how their nice attitude evaporates when you're no longer a potential source of their revenue.
