Home Painters Toronto

Rating: 4.9 out of 5

Home Painters Toronto reviews (872)

Review from HomeOwner
Rating: 4 out of 5
Review left on 2 Oct 2016
Really BAD Experience became a GOOD Experience
Note: My experience w/HPT started off very badly, but it turned out to be amazing: Please read the entire review. Fist of all, I am a real person & this is a real review. Do not be sold by HPT marketing materials. HPT painters & handyman are sloppy & unprofessional. 4 out of the 7 clauses in the contract I signed w/them were not honored. HPT do not always use drop sheets (please refer to my attached pics) & if they do they are filthy dirty & not at all like the drop sheets used in their marketing video. HPT painters are sloppy & don't care enough to ensure that trim, outputs & door knobs are painted around carefully or covered. They do NOT clean up after themselves & they do NOT provide the client w/daily reports/updates. Only two of the three colors I carefully chose for my rental units were used. Window treatments were taken down, but fixtures & screws were lost making it impossible to hang the treatments up after the work was completed. The work of the HPT handyman we used to install a new laminate floor throughout the main unit as well as remove & replace the shower stall tiles was exceedingly sloppy & unacceptable. Please refer to the attached pics. The list goes on... I implore everyone looking to paint their home to go elsewhere; find a painting company who actually care about the standard of work they do along w/treating their clients w/respect. I will shortly begin painting my own home; HPT just lost a very big job. In conclusion: HPT charge top dollar for sub-par work. BEWARE!!! Addendum: HPT are making every effort to ensure that I am happy. They have agreed to redo the work done by their handyman. And, we discussed steam cleaning the hallway carpet that was not covered w/drop sheets - at no expense to me. All other issues related to the painting of my property have been addressed. Brian, the owner, is a gold-star professional. And, Rick, the project manager, is truly a stand-up, honest guy. Once all of the work is complete, I will provide an updated assessment. I'm impressed! Update: I cannot say enough about HPT. They truly care about customer satisfaction. The shower stall in my rental property was redone from scratch; it looks terrific! And, they followed thru on their promise to professionally clean my flat & steam clean the stairwell leading to the other flats. My rental property is spotless! I will be hiring HPT in the spring of 2017 to paint the exterior bricks of my home.
Answer from pro:
Hi Cynthia, Thanks so much for taking the time to give us your feedback. As mentioned in my message to you via phone, we are 100% committed to ensuring you are happy and taken care of. Myself, Rick my field manager, and our team have been back to take care of you over 8 times, and we will continue to be until you are satisfied. Since your most recent inquiry, Rick has since been in touch with you and is in the process of making arrangements to have your tiles taken care of as well as anything else you mentioned in the meeting with him on Tuesday. Despite some of those pictures being taken prior to our previous round of touch ups with you, please give us a chance to take care of your tile situation and I'm sure we can make things right for you. Again, thanks for the feedback and although I can't change the past, I'll do everything possible to make the present and future as seamless as possible. I appreciate your understanding in this matter. Sincerely Brian. I just got your updated feedback, and I'm so glad things worked out in the end and I really appreciate your patience throughout this entire process. Thanks so much for being open and honest and telling us what you think as this is the best way we can improve and make ourselves better, and serve our clients better. It was our pleasure working with you, and I really look forward to hopefully working with you again soon. Please don't hesitate to contact me directly should you have any other questions. Sincerely, Brian.
Reply created 7 Oct 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 29 Sep 2016
Drywall and Painting
Most of us dislike the experience of trying to find quality professionals to fix anything in your home. If you are a professional with high standards, give these a call and you will see a dramatically different experience. Brian and his team have this figured out.
Answer from pro:
Hi Blair, Thanks so much for taking the time and giving us your feedback. Please don't hesitate to call anytime! Brian
Reply created 1 Oct 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 28 Sep 2016
Timeline Crunch!
We HIGHLY recommend this company 10/10. From minute one the service was incredible. Always responsive, always polite with high quality communication. We had a VERY tight timeline and the Home Painters team made it happen without the quality of the work being impacted. The job that Dimitrios and Metin did on our townhouse was impeccable and we could not be happier! Tina in the office is amazing and Ryan who did our quote was very professional and accurate in his suggestions. Thank you so much to the fantastic team at Home Painters Toronto. Best, Arne and Jake Hassel-Gren
Answer from pro:
Hi Jake, I'm so glad to get the job done on time and everything worked out well. Appreciate the kind words on Dimitrios, Metin, Tina, and Ryan as well. Please keep in touch and look forward to hopefully working again with you soon! Brian
Reply created 1 Oct 2016
Review from Greco
Rating: 5 out of 5
Review left on 23 Sep 2016
4 bedroom 2 storey house.
These painters did a fantastic job and would recommend them to anyone. They showed up on time every day, protected hardwood floors, and were very professional. Office staff kept you informed & were available all day for any questions. Great job Home Painters Toronto.
Answer from pro:
Hi Lin, I'm really happy the job went well and you were happy. Please feel free to keep in touch if you have any questions whatsoever. Brian
Reply created 1 Oct 2016
Review from Anonymous in York
Rating: 5 out of 5
Review left on 20 Sep 2016
Exterior paint job -- two-storey house
Home Painters Toronto recently completed an exterior paint job on my two-storey house. The painters who did the job -- David, Galen, Mark and Darren -- were definitely experienced and skillful painters who all very personable and easy to work with. They also worked very hard – and perhaps my only criticism is that they tried to too much work on the first -- very hot -- day of the job!
Answer from pro:
Thanks for taking the time for your feedback, and I'm really glad the job went well and we got it done in the hot summer! Please keep in touch should you have any questions. Brian
Reply created 1 Oct 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 18 Sep 2016
Wallpaper removal and painting
The whole team was fantastic, conscientious, accommodating and professional. There was a great deal of wallpaper to remove in the house we'd bought, and it was done expertly and within our budget. The ensuing paint job was done exactly as we'd hoped, thanks to the recommendations we'd received from Ryan in sales. John and Camargo the painters are great at their jobs, and project manager Rick checked in regularly to ensure the job was done to our liking. He even kindly allowed for a last-minute colour change. The place looks fantastic and was done on time. Would recommend to anyone.
Answer from pro:
Hi Sarah and Dan, Thanks for your honest feedback and glad we got it done on time. I appreciate you mentioning our guys also as we all take pride in our work and its great that you acknowledged them! Brian
Reply created 1 Oct 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 9 Sep 2016
Within budget and on time
We had a great experience with Home Painters Toronto. They were very professional from beginning to end. Our sales guy, Ryan, did a great job walking us through the process. Also the painters were very respectful and knowledgeable. Special thanks to Keith and Alvaro for their great work. Keith was very helpful with his tips and advice. The project was completed on time and within budget. I highly recommend these guys!
Answer from pro:
I'm so glad the job got done on time and on budget. Please feel free to reach out to us any time as we are always here to please you! Brian
Reply created 1 Oct 2016
Review from Customer of Home Painters Toronto
Rating: 5 out of 5
Review left on 8 Sep 2016
Painted Exterior Vinyl Siding
When we recently decided to paint the two-story apple green vinyl siding the previous owner had added to our 1917 bungalow cottage in the early 90s, we sought a number of quotes for this newer part of the house (incl. windows), in addition to the original wooden windows on the old part (the latter of which proved to be quite a big job for the painters), and decided on Home Painters Toronto for their serious and professional manner, and reasonable, albeit not inexpensive cost. The job started within a week, the crew (Antonis and Kostas) were early starters and stayed on task until the job was complete, inside a week to complete (no radios or loud, lude voices as you can sometimes experience with contractors), and they were great about communicating, if they weren't sure about something, so no surprises. All-in-all, we are very satisfied with their work and would highly recommend this company for a quality job!
Answer from pro:
Thanks so much for your honest feedback and I'm glad it got done on time. We take pride in 'doing what we say' and happy things went according to plan. Please keep in touch and if you have any questions don't hesitate in reaching out to us! Brian
Reply created 1 Oct 2016
Review from Paul and Hana Frieder
Rating: 5 out of 5
Review left on 21 Aug 2016
whole house painting
This was not an easy project since this is older house that required quite a bit of wall repairs in combination with new drywall in some places and removed wallpaper. We had several quotes to do the job. Home Painter Toronto were not the least expensive at all. However, we chose them because they were very professional at the presentation and made us very comfortable. They delivered absolutely perfect job worth every penny. Thank you Antonis, Kostas and Metin.
Answer from pro:
Hi Paul, Thanks so much for choosing us to paint your home. I'm so happy the job turned out well and really appreciate you taking the time to giving us your honest feedback. Brian
Reply created 1 Oct 2016
Review from Customer of Home Painters Toronto
Rating: 5 out of 5
Review left on 14 Aug 2016
Wood window repair and painting
Great work ethic and professional job! Starting with Mike who repaired our rotted wooden window sills to Zoran, Brano,Renato, Lucas, David and Darren who followed up with caulking and painting, our windows are now 100% ready for another onslaught from the weather.....with a two year guarantee. Definitely our go-to company now!
Answer from pro:
I really appreciate you taking the time to give us your feedback. We really stand behind our work so if there are any issues please don't hesitate to reach out to us and we will be sure to take care of you! Brian
Reply created 1 Oct 2016