Ecotech Windows & Doors reviews (1194)

I live in an old house and I have never imagined it would look this good. Awesome work guys. Thank you

Changed my windows and front door with this company a few months ago. I can say I am very satisfied with the service and quality they offer. Very nice guys, starting with the employees ending with the installers. There was a problem with one of the windows, but the service department quickly resolved it. I would definitely recommend the company to all my friends.

I had a window as well as a sliding back door replaced and they were quick and efficient as well as considerate. Thank you for making this experience a great one for me and I will definitely be reaching out again. Thank you

The Good Felix the salesperson was great at the beginning. We opted for triple glazed and went through each window, how it was to open, in detail. The price was negotiated to one we were happy with and we liked the quality of the windows. A key selling point for us was the fact our California shutters would be reinstalled on the new windows. As Felix said, Ecotech are one of the few companies that do this. On the installation day, the installers were very good. They worked hard and were very friendly. The framing work done around the windows was excellent. The bad 1. One window was broken in transit. Well, It happens and in fairness it was dealt with well. Straight forward construction of a new window. The broken one was still installed on the day and made watertight. The new window was installed a month later as scheduled. 2. The kitchen window opened a different way than we had ordered. 3. We realized at the final inspection that all of the California shutters that were reinstalled, had been cut to fit the new windows. This had been done without asking or telling us it would be done. They hadnt been cut symmetrically, and were basically ruined. Some of the cuts made to our shutters were truly appalling. In fairness to Ecotech , they eventually- eventually being the operative word- compensated us for this by removing the cost of new shutters from the final payment but here comes the fugly. The fugly Following the above issues we phoned the company at the earliest opportunity which was 2 days after the installation. (Windows were installed on a Saturday) We were told to send an email with our issues. No one seemed at all concerned with our issues. So we sent an email which included photos. I thought it strange no one wanted to speak directly to us about it. So I called the sales rep and he said this was normal procedure but suggested another email address, as it would be looked at sooner. When told of the shutters being cut, he sounded genuinely surprised and said he would inform his boss. So a manager was likely told 2 days after the installation, what had happened. What followed was pretty much 6 weeks of being ignored. In 6 weeks we received one phone call. We called weekly but no one was available when we called. Our messages, left each time with an employee, went unanswered. We emailed 3 separate times with pictures of the windows. No response. A month went by and then someone turned up at our house, completely unannounced-no call, no email-to look at the shutters. Almost 7 weeks after the installation someone called Maris called. And over the period of a week a resolution was finally reached. We were compensated for the replacement of our shutters, after an initial low ball offer, but our kitchen window still opened the wrong way. I know what we asked for, I know what we discussed with sales and the guy who came to measure the windows. I know how the window was supposed to open, prior to signing the contract. But it still opens the wrong way. Ecotech informed us- 7 weeks after the installation- that all window openings drawn on the contract should be viewed from the outside and it was pointed out to me that this is written on the contract pages. And so it is. In nice tiny writing at the bottom of the page above the company logo. So tiny I hadnt spotted it before when repeatedly reading over the contract. And no one mentions this to you at all, when they discuss openings with you from the inside of your house. From a positive beginning with Felix to a positive-ish end with Maris, this whole experience left a really bad taste in our mouths and caused unnecessary stress for what is a large purchase. The customer service truly sucks. All our issues could have been resolved with a little communication and a site visit within a week. Instead it was dragged on by Ecotech for many weeks, which is a real shame, because the product itself seems really good and other than the issues mentioned above, we are very happy with them. If only the customer service matched the product.

I've wasted so much time with this company and it has been a huge source of aggravation. I've never written a review before, but feel so strongly about my negative experience that I want to warn others. - No customer service. Once they have your $, they wash their hands of you - obviously part of their business model. - Charged my visa before work was completed. How can they do that?? - Sold me windows that appear to be exactly like the ones I replaced. The only reason we replaced these windows was to ensure safe exit from basement bedrooms. We asked for a demo of these windows to ensure that they were the right choice. I sent emails, texts - radio silence. I lost a lot of sleep over this. I've given up and moved on to another company to replace my other windows and to assess the two new windows that we had Echotech replace for safety. Lack of customer service is part of their business model; there is literally no one to talk to if an issue arises. It's a shame, as the product and installers are good. Beware of this company. It's not worth the aggravation. Don't bother asking me to contact you, as I've wasted enough of my time, thanks and "with no disrespect".

Pleasant experience from initial visit by Sales Representative to install by friendly technicians. No surprises, quality workmanship, on time and competively priced.

We ordered 10 new windows from Ecotech. Three of the windows we wanted were not the windows we received due to the salesman's indiscretion. I had verbally verified what we wanted numerous times and even caught the error on the contract prior to signing. However, we were assured that the contract we were signing was a standard template and that a note would be placed to indicate the configuration of the windows we wanted. And yet, this was not done, and we still received the wrong windows. The quality of the windows are good, but I am disappointed at lack of diligence to correct such a simple mistake, and the process to resolve this mistake, although in progress, has been tedious

There were some scheduling problems and one of the two windows wasnt done to my satisfaction, the company reached out and credited me the amount for the window I was dissatisfied with.

I am very happy with the work they have done. Lovely people at EcoTech. Would recommend again

The entire install process was quick and efficient. Both teams (window and screen door) were professional and left a clean work area after completing the installs.