In early April, we met with a very friendly and helpful representative of Ecotech who assessed our need for a door out to our rear deck and helped us choose the product that met our needs of appearance, reliability, endurance and cost. The gentleman was very accommodating when a day or two later we advised him that in fact we wanted to modify the order by changing the exterior colour of the frame and trim. The delivery date was set but ultimately extended which could be expected during these pandemic days. Finally our delivery and installation date arrived and was actually expedited to accommodate a service appointment with our security provider. The most important part of the purchase, being the installation, was performed by Uri who did a superb job on a hot and sunny June day. He is a perfectionist when it comes to ensuring that the door was installed perfectly, Uri worked tirelessly to make the most minute adjustments to ensure the door, the frame and the trim were true to the square and everything was perfect. It was definitely a positive experience and we would definitely contact Ecotech when the time comes when the need arises for future window replacements.