Ars Repair & Installation

Rating: 4.5 out of 5

Ars Repair & Installation reviews (1111)

  • Review from Customer of Ars Repair & Installation
    Rating: 4 out of 5
    Review left on 5 Aug 2020

    Fridge repair. good service

    My lg fridge was broken. It was leaking from the bottom. Technician came and gave me an estimate. Peter was very friendly and punctual. He fixed it right away and helped to move from one place to another. I recommend ARS !

    Answer from pro:

    Hello, Thank you for taking the time to write this review and thank you for choosing ARS appliance repair, 1-866-415-3937.

    Reply created 2 Dec 2020
  • Review from Customer of Ars Repair & Installation
    Rating: 5 out of 5
    Review left on 29 Jul 2020

    Fridge Repair

    Polite and efficient customer service, and a great online platform to keep you informed of when the technician will come in. Lots of online updates kept me comfortable and informed, and made it easy to coordinate with the person who had to be onsite. Would definitely recommend.

    Answer from pro:

    Hello, Thank you for taking the time to write this review and thank you for choosing ARS appliance repair, 1-866-415-3937.

    Reply created 2 Dec 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Jul 2020

    Appliance Repair - Fridge

    Their work is top notch, professional, affordable, friendly, responsive. They make sure you understand the repair and give you great tips to keep your appliances in good order. I would highly recommend using ARS.

    Answer from pro:

    Hello, Thank you for taking the time to write this review, We are happy to hear you are pleased with the service. ARS appliance repair 1-866-415-3937

    Reply created 2 Dec 2020
  • Review from Customer of Ars Repair & Installation
    Rating: 0 out of 5
    Review left on 15 Jul 2020

    Poor customer service - avoid this company

    I scheduled an AGA oven repair June 25th. Technician came and diagnosed the problem and said full control panel needed to be ordered ($1k), suggested calling for a follow up installation appt. I paid for the service call and assumed the process was in good hands. I called back June 30th for update and was told ARS was waiting for parts dept to update them. I called, emailed, and used chat function repeatedly with no answer or follow up from any of them - phone numbers were either disconnected or rarely accessible. It is now July 15th and still, no update (!). When pressured today they gave the same excuse and said a supervisor was not available to escalate the call. We have an oven that hasn't functioned since June 25th and have children with special dietary needs that require us to cook special meals for them regularly. Extremely stressful. I have zero confidence in this company now - they were so highly rated online, I was excited to finally have a solution. I would avoid this company at ALL costs - a bush league operation with terrible customer service. Do not waste your time.

    Answer from pro:

    We are sorry to hear you are not happy with the experience, please call us at 1-866-415-3937 ARS repair and installation and management will handle the situation . Customer satisfaction is number 1 priority to us.

    Reply created 2 Dec 2020
  • Review from James
    Rating: 5 out of 5
    Review left on 13 Jul 2020

    Courteous and Prompt Service!

    Qaiser did an amazing job fixing our gas range. He was quick to diagnose the issue, and once the part came in (which was also very quick), he came and completed the job promptly. The automated service and technician tracking are great, and help make the entire experience very efficient. Professional and courteous service. Couldn't ask for more. Thanks! James and Toni

    Answer from pro:

    Hello, Thank you for taking the time to write this review, We are happy to hear you are pleased with the service. ARS appliance repair 1-866-415-3937

    Reply created 2 Dec 2020
  • Review from Juls and Sal Majeed
    Rating: 4 out of 5
    Review left on 9 Jul 2020

    Dryer repair

    Would like to give a big shout to ARS technician Andrey who was very helpful and friendly. Would highly recommend ARS who are easy to communicate with and prompt with service.

    Answer from pro:

    Hello, Thank you for taking the time to write this review, We are happy to hear you are pleased with the service. ARS appliance repair 1-866-415-3937

    Reply created 2 Dec 2020
  • Review from Ming Yi Yang
    Rating: 0 out of 5
    Review left on 26 Jun 2020

    Refrigerator repair

    I booked a refrigerator repair service due to it not running. The coming technician was delayed after 5 days waiting. He opened the back cover and said the cooling fan need to be replaced. Need order the fan and need another one week for the order. I can’t wait so long without fridge in summer. So I tried and bought a new fan and replaced. The dispatcher told me on the phone the company will not send any one to touch the fridge as I replaced the fan. That’s why they request $120 when you requested their services.

    Answer from pro:

    We are sorry to hear you are not happy with the experience, please call us at 1-866-415-3937 ARS repair and installation and management will handle the situation . Customer satisfaction is number 1 priority to us.

    Reply created 2 Dec 2020
  • Review from Mark
    Rating: 0 out of 5
    Review left on 25 Jun 2020

    Horrible Company - just look at their automated goodle review responses and negative reviews

    Not only did this company not respond to communications via email but they confused the service with another individual for a microwave. Amy advised that they would send paper invoice as I have no ability to print it with the tech to service the call. When the service individual was on site, not only did they get frustrated as he was not able to put a screw in the back of the dryer and had to pull the stacked laundry pair to do the job but the tech also stopped wearing his mask in frustration. This is not the time to be removing a mask when your in someones home working on an appliance. When the correct name for the service was requested, the dispatcher Amy got rather rude when the information was trying to be clarified and has not responded to the request to escalate the issue that was on the 22nd Rather than trying to solve the issue, the tech, Stephen R, just threatened with going to a collection agency and when leaving, just referred to the customer as a piece of s*it. Still waiting to be contacted to pay the invoice as work was completed but given what had transpired, this company does not seem interested in solving the issue but rather just threatening customers with collection and more so, with removing their masks when in your home.

    Answer from pro:

    We are sorry to hear you are not happy with the experience, please call us at 1-866-415-3937 ARS repair and installation and management will handle the situation . Customer satisfaction is number 1 priority to us.

    Reply created 2 Dec 2020
  • Review from Customer of Ars Repair & Installation
    Rating: 5 out of 5
    Review left on 25 Jun 2020

    Repair to Samsung washing machine

    The repair man was courteous and informative. He showed me which functions favour the efficient running of the machine and how best to ensure that it run always runs smoothly. I would highly recommend ARS.

    Answer from pro:

    Hello, Thank you for taking the time to write this review, We are happy to hear you are pleased with the service. ARS appliance repair 1-866-415-3937

    Reply created 2 Dec 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jun 2020

    Quick and Easy

    My brand new Samsung stove had a faulty sensor, necessitating 2 visits within a month on an appliance that I had only owned for 7 weeks. The technician was very knowledgeable, friendly, quick to determine the problem and consulted with Samsung to ensure that he was managing the situation correctly. I was very pleased with the service and would certainly use them again.

    Answer from pro:

    Hello, Thank you for taking the time to write this review, We are happy to hear you are pleased with the service. ARS appliance repair 1-866-415-3937

    Reply created 2 Dec 2020
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