Ars Repair & Installation

Rating: 4.5 out of 5

Ars Repair & Installation reviews (1111)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Sep 2016

    Fridge repair

    From the first interaction online through chatting with Jimmy it was a positive experience. Igal came to the house, he was very friendly and professional. He assessed the repair and explained the issue...it was a costly repair at an estimated $1100. He explained the next steps and when he would return. Igal returned to do the repair and was very quick and cleaned the area completely. Even with such a costly repair I am very impressed with the service I received. I was very happy to know they came as far as Shelburne.
  • Review from Customer of Ars Repair & Installation
    Rating: 4 out of 5
    Review left on 18 Sep 2016

    AC call

    The office manager is very good. Going all the way to satisfy customers. Working hard and addressing all the issues so promptly, even during the night. The owner is very responsive too.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Sep 2016

    Dishwasher under warranty repair

    Noah was very professional. He called to arrive early if convenient. Which was wonderful. He was obviously training another staff member and doing a very thorough job:)
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Sep 2016

    Washer repair

    Great service. Very nice people Ally sent a technician samy day as promised and didn't charge extra on the weekend .
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Sep 2016

    Microwave was dead...they fixed it quickly

    Our 2 year old microwave died, and Noah and Pavel from ARS were dispatched to fix it. They were profesional, friendly, fast and explained what the issue was. Our fridge was also making loud noises and Noah was kind enough to check it and fix it in 5 mins and not charge us extra (it was not leveled and he quickly levelled it for us). Highly recommend them for appliance repairs.

    Answer from pro:

    Thank you for your review, we appreciate it! Appliances repair service is glad to will be glad to help in any future need.

    Reply created 5 Sep 2016
  • Review from Pablo
    Rating: 5 out of 5
    Review left on 1 Sep 2016

    Dishwasher repair

    I am very happy with ARS did the job fast and on budget. The technician was very nice helpful.
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 31 Aug 2016

    Misdiagnose and pass costs to customers

    Called Appliance Repair Service, washing machine would turn on, but select a cycle would shut off and lock door. Told by Technician Michael needed to replace front control board. Paid $480.25 and washing machine still does not work, won’t even turn on. Called them same day to advise, but technician didn't show up for appt. 2 times in a row/ no courtesy call to advise. Initial reason for call still not fixed and made us buy part we don't need and will not refund our money. ARS does not stand behind their work, hire elsewhere!

    Answer from pro:

    Dear Doreen, thank you for your review, we appreciate your time and business. Regarding this matter, our technician was there to help as he replaced the front touch board(which was fixed technically and visually), solving your initial issue for calling our services. Sometimes,there is a unfortunate situation when an appliance problem will unveil only after the part was replaced. Unfortunately the main board came up with a problem a few days after, and we offered to replace that for you, free of cost for labour, with only the need to pay for the part. Our company tries to fix appliances the best and most efficient way possible and we are sorry to hear your experience was not satisfying. Wish you all the best, Appliances repair service.

    Reply created 1 Sep 2016
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 23 Aug 2016

    Fridge repair for door alignment

    Hard time scheduling a time then they wanted to change time. We did not have cooling in the fridge because the door had shifted and the light stayed on constantly. The repairman that arrived took more time than necessary adjusting the door and when he left, I still didn't feel the problem was completely fixed. I don't think I'd recommend this company. Also, he drove from Niagara falls to service Waterdown?

    Answer from pro:

    Dear Susan, thank you for your review, we appreciate your time and business. Regarding your file, we do apologize for the scheduling, as sometimes this happens and we do need to change the timing for the technician to come in. This is to benefit our customers time, as we value your routine and want to make sure we are there to help at the time set. Technicians report says the door was fixed, if it is not please feel free to contact us and we will help solve your issue. Also, We do not service Niagra falls area. Wishing you all the best, Appliances repair service.

    Reply created 1 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Aug 2016

    Gas oven leak

    We called these folks to repair the gas leak . They were prompt easy to contact and followed up on the service call. I would recommend them for future work.
  • Review from Customer of Ars Repair & Installation
    Rating: 0 out of 5
    Review left on 9 Aug 2016

    Appliance repair

    Dishwasher leak a few weeks ago, they came to check and nothing was found. I paid service call fee. It recurs a few days in a roll now, ask them to come back. I call them yesterday, they said that would be okay not to charge service call fee if nothing was found this time but I would pay for repair cost because it is a recurrent same issue as last time. They told me that it is fair and they would talk to the technician first and give me a call back within an hour for appointment booking yesterday. They never call back. I called them this morning to book appointment. They now change their tone of voice and want me to pay service call charge again. This time apparently more money $80 plus HST instead of $50. They told me that there was no problem existed with my dishwasher when I called them in last time. Why on earth would I call them to check my dishwasher if it was not leaking?? Poor customer service. Addendum - We have another company came to check on my dishwasher, and sure enough there were problem with the motor and sump for my dishwasher. To say that there was no problem existed with last visit is not valid. DO NOT TRUST THIS COMPANY

    Answer from pro:

    Thank you for your review Emily, we appreciate your time and business. Regarding your issue, we would like to clear some points. Our service call has a guaranty of one month, you now called us 8 weeks after being serviced. Although you say you were told yesterday we could send back a technician free of charge, that is against company policy, as your appliance was fine for this period of time. The service call you paid was under promotion, and we are now back to regular pricing. We honour all our customers and technicians, priding ourselves with the great service and good prices. We would be more then happy to send out a new technician for you to diagnose the issue in the most efficient way, but can not expect our technicians to work with out being paid for even a service call. For any further information, feel free to call us and we will be glad to help. Appliances repair service.

    Reply created 9 Aug 2016
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