Ars Repair & Installation

Rating: 4.5 out of 5

Ars Repair & Installation reviews (1111)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 23 Dec 2021

    They damaged our floor and didn't repair the fridge properly

    LG contracted these people to replace the compressor and circuit board under warranty. ARS admitted that the person wasn't qualified to do the replacement, and another company advised us that they left our fridge in a dangerous condition, with fluctuating temperatures. Further, their repair caused several burns to our kitchen floor. Our attempts to have ARS (or LG) remedy this have been met with a stony silence.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Dec 2021

    LG fridge repair. Compressor and board replaced

    Although we were without our fridge for two weeks, it was partly my fault as I unplugged the fridge. I was not aware it had to be running for the technician to get the correct reading. So, then had to reschedule. Then I had to wait for a part. However ARS was good with the communication, and their technician was here when they said he would be here. Their tech Andre was accommodating, pleasant and he fixed the fridge!

    Answer from pro:

    Thank you for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and for the opportunity to fix your appliance. ARS Team

    Reply created 6 Feb 2024
  • Review from Customer of Ars Repair & Installation
    Rating: 0 out of 5
    Review left on 10 Dec 2021

    “ITS NO ONES PROBLEM”

    I’ve been without a stove since October. ARS ordered the wrong part 3x that’s why the delay. I called in and spoke with CORRINE and she told me “it’s no ones problem” yup that’s what she thought was appropriate to say to me after waiting this long. Oh yeah, they still haven’t come in to fix my stove. It’s December now. For the love of everything. Do not use ARS, I’m telling you they don’t care.

    Answer from pro:

    Thank you for sharing your thoughts with us, we're sorry to hear about your experience. Please reach out to us so we may address any questions and or concerns

    Reply created 6 Feb 2024
  • Review from Customer of Ars Repair & Installation
    Rating: 0 out of 5
    Review left on 22 Nov 2021

    Horrible Customer Service and Untrustworthy

    Do NOT use this company! They are deceitful and completely untrustworthy. They came to fix our LG refrigerator and in turn, long story short, caused the water line to leak after they had left and replaced the compressor. The water leak damaged the floor, wall, and basement ceiling. The repairman claimed it wasn't his fault, and falsified his report to his manager, therefore denouncing all responsibility to repair the damage done to the drywall and ceiling. I will be filing a complaint with LG as well as they shouldn't be using an untrustworthy company to complete their repairs.

    Answer from pro:

    We apologize for any inconvenience you may have encountered. Please feel free to to give us a call to address your concerns

    Reply created 6 Feb 2024
  • Review from Customer of Ars Repair & Installation
    Rating: 1 out of 5
    Review left on 8 Nov 2021

    Dishwasher part was replaced with secondhand part

    I had to request another technician sice the first one had a wrong diagnose and changed a part that did not fix my dishwasher. The second one was senior tecnision and diagnosed correctly however the part that replaced was not brand new however I was charged for the brand new part. (they just give you three months waranty on the service) I have same issue less than a two years. When I called them now they confess they will be replacing with any used part and I have no choice other than changing it again!!!

    Answer from pro:

    Thank you for reaching out to us with your concerns. To clarify, we do not and will not at any time use used parts when servicing our customers as we aim to provide the best service and reliable authentic parts. If you have any further questions and or concerns, reach out to our office as we are here to help Kindest regards, ARS Team

    Reply created 6 Feb 2024
  • Review from Caroline Mikhail
    Rating: 5 out of 5
    Review left on 25 Oct 2021

    Dishwasher repair

    Qaiser arrived with the parts needed as per the request description. Quickly identified the issue and changed the required parts main control board and detergent compartment. Very knowledgeable and quick. Thanks for an amazing service.

    Answer from pro:

    Thank you for sharing your feedback. We truly value your positive experience with our service and recognize the significance of reliable appliances in your daily life.

    Reply created 6 Feb 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Sep 2021

    Washer Repair

    Serviceman Richard came on time and was very polite, professional and thorough. We have used ARS several times for repairs on our fridge, stove and now the washer. We appreciate the honest, reliable work.
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 21 Sep 2021

    Miele dishwasher

    ARS sounds caring but their service is soooo bad. I had to stop their service after the third visit. Their service costs were mounting on our Miele dishwasher that the tech confidently kept saying it was the pump which was replaced and then the electronic board and then the heat switch. He said it was because we were using the wrong dishwasher soap and on and on. He misrepresented the truth to us. In the end we had a reputable tech come out from a company that has been in London for decades and he was able to solve the issue for good. He also said that the impeller pumps rarely if ever need replacing. I should have called them right from the beginning. I would have saved so much time and money. Oh well. Live and learn. But ARS gets a 1 and that's only because of their good manager. She's stressed and needs help with her work load. Too much for anyone.
  • Review from Shaun
    Rating: 5 out of 5
    Review left on 16 Sep 2021

    LG Gas Range Stove

    We had an issue with our new but just out of warrenty gas stove. ARS was one of the people we found online. When I called, they have a great feature where you dont need to wait on hold -- they actually call you back if you leave your number. Sarine called, and was soo helpful in a stressful time.. The stove was very expensive, and to not know what was wrong - she walked us through the process., and said Qaiser would come to fix in the next day. Qaiser called before hand, and also updated us on timing. He came in, explained the issue, was very open and honest about problems, also gave us tips on gas emissions.. I would highly recommend ARS to anyone for all appliance repairs.
  • Review from Customer of Ars Repair & Installation
    Rating: 0 out of 5
    Review left on 15 Sep 2021

    ARS scheduling nightmare

    I have a Samsung refrigerator that needs repair. I have to work with ARS and they have pushed my repair from the beginning of September to the 3rd week in September. The initial technician that looked at the fridge indicated that he would need to schedule a system technician and he would document the issue as urgent. I am sitting without a freezer and ARS has no firm plan for getting the work done. I have to go through ARS due to the work being Samsung Warranty. I would not recommend this company for any appliance repair.
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