Met Kyle & Phil at a home show, and booked the appointment which was later confirmed by Darlene. They called en route to our house, confirming arrival time. Phil explained the process, and examined the layout of our duct system. He took a before and after picture, which was later emailed to me at my request. I'd seen pictures of other duct systems, but when you look at the ghost-like webs and piles of stuff in your own home, you shudder to think of the air you've been breathing. The process was noisy, so I took our dog for a ride, but my husband stayed in the house. The whole cleaning job, including cleaning the dryer duct/vent, took less than 2 hours. I'm planning to have them back in 2 years!.