Our washing machine was backing up due to a partial clog. Mr. Rooter dispatched Mike S. to diagnose the issue within 48 hours. He ran a series of tests and gave us three quotes (snaking, pipe repair, and hydro scrub).
Due to the cramped space, he was unable to use his snake, so we decided to try snaking ourselves and chose not to proceed initially. As advertised, the estimate was free.
Our efforts were unsuccessful. Six months later we called Mr. Rooter back and once again they dispatched Mike S, this time within 24 hours. He honoured his original quote for pipe repair and fixed up the drain in a few hours.
He explained why the pipe was clogging up (too many 90 degree turns), and how his reconfiguration would fix the issue (much straighter). In addition, he installed removable fittings to allow for future cleaning without requiring professional service.