On Aug 1 (holiday), I called 3 plumbing companies to determine what it would take to replace the valve on water main that comes into my house. 2 of the 3 companies weren't overly interested because the city has to come to turn off the water and it is a bit of a logistical nightmare. I understand this, but I called Mr. Rooter and they eagerly took on the job - they explained exactly what I needed to do in terms of calling the City, then calling to get the plumber. So the city came, shut off the water main on my property. Mr Rooter was at my place within 1 hour of me calling them once the city shut off the water main. He inspected, and provided me a written quote and explained that it could take the city a while to come back after he completed his work, so he would not be there when they turned on the water. He explained that if there was an issue while the city was there, to get them to turn the water off, and he would be back to repair. He did the work quickly, and efficiently. I then called the city to turn the water back on and they were back within 1/2 hour. Water was turned on and plumbing fixed - no problems. The plumber (Alex) asked me to call him back after he left to let him know that there were no issues. I did call back and got great follow through service from Mike. It seemed to me like this company cared from the initial phone call and instruction on sequence of getting the city in, then the plumber (thanks Vesna and Elizabeth) all the way through to the plumbing work and the follow up. I would definitely recommend Mr. Rooter