Action Home Services replaced our asphalt driveway, retaining wall, border garden, and walkway but, we live in a semi and share the driveway space so our neighbours also participated in the project so AHS actually did two driveways, two retaining walls, and two border gardens. This review is only for my portion of the work.
Coordinating between two clients on the same job would pose a challenge, as you can imagine, for any contractor but AHS did a phenomenal job of ensuring that both clients were satisfied and that the overall look was both unique yet coordinated.
From the first step of the on-site quoting right to the end of the job, I really enjoyed working with all the AHS team members. I feel we got great advice on a variety of topics. For example, we were able to lower the height of our retaining wall which was really helpful. We also got fantastic design suggestions for both the brick work and the garden and we are so happy.
I felt every person on the team was professional and communicated well. They were respectful and generally clean (this was a very dirty job). I felt strongly that the team was transparent, too, and I think we paid a very fair price and when the job specs changed, the invoice changed to reflect that and was promptly communicated.
What made this job even more complicated was the fact that on my non-neighbour side is another neighbour whose driveway bordered our walkway that AHS was also redoing. We were worried our neighbour's driveway would be damaged, just because it literally touched our walkway. I was amazed that AHS was able to do such detailed work without damaging their driveway at all.
It goes without saying that all clients want quality work done but, speaking for myself, I can tolerate imperfections and even changes in job specs or cost if I am dealing with a contractor who communicates with honesty and in a timely fashion. I think that builds a trusting relationship and I feel like I got all of the above from AHS and would recommend them to anyone.
