Nordik Windows And Doors

Rating: 4.2 out of 5

Nordik Windows And Doors reviews (1498)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 12 Nov 2020

    Everything

    Absolutely the WORST company I have dealt with. Still waiting for 1 window since July . No one at the company cares that installers and been there twice and wrong measurements or wrong window.. WHAT A JOKE

    Answer from pro:

    We are very sorry to hear of your frustration, please know that we would like to resolve this issue for you. Please call us directly at 1-800-301-7366 and we would be more than happy to help. Thank you and we look forward to hearing from you.

    Reply created 18 Nov 2020
  • Review from Ken Drope
    Rating: 5 out of 5
    Review left on 10 Nov 2020

    Front Bay Window Replacement

    The two installers arrived early and set up drop cloths from the front door to the work area. They were masked initially until my presence wasn't required. They obviously had specific roles and a very professional job was done with high-grade materials. I could not have asked for better workmanship.

    Answer from pro:

    Hello Ken, Thank you so much for sharing your experience and kind words with us, we will be sharing your kid message with the installers! It was a pleasure to work with you and we look forward to working with you again in the future. Enjoy your beautiful new upgrades and thank you for choosing Nordik Windows and Doors!

    Reply created 11 Nov 2020
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 5 Nov 2020

    All new windows upstairs

    Windows are great, window fitters were great. BUT the jamb for the bathroom window was not with the windows when they turned up. It took 5 weeks and numerous phone calls to get the job finished, they told me they had ordered it and were waiting for delivery, after 5 weeks 2 guys turned up and made it on site, only took 90 mins. I had planned to have the lower level done in spring but will now be looking at other companies

    Answer from pro:

    Thank you for sharing your experience with us. We apologize the repair took longer then expected. Jams were delayed due to the pandemic, and once they were restocked, we were able to complete the service. Again we apologize for the delays, if there is anything else we can do for you, please do not hesitate to reach out to us. Thank you.

    Reply created 9 Nov 2020
  • Review from Janis Crute
    Rating: 0 out of 5
    Review left on 5 Nov 2020

    Never order windows

    Ordered multiple windows. Most were great, one was made incorrectly and we are stuck with a terrible window that doesn’t work for us. We thought we have gone with a great company but instead we have wasted all our money on a bad window.

    Answer from pro:

    Hi Janis, Thank you for reaching out to us, we are sorry to see that you are having an issue with one of your windows. We would certainly like to help resolve this matter, please reach out to our service department and we would be more than happy to help. We can be reached directly at 416-335-8323. Thank you,

    Reply created 9 Nov 2020
  • Review from Filsy Samuel
    Rating: 4 out of 5
    Review left on 4 Nov 2020

    Replacement of windows

    They completed the work within 2 months time after placing the order. The installers were very efficient. On time and finished on time. Kudos to the workers. Best work ever.

    Answer from pro:

    Hello Filsy, Thank you so much for your kind words they are very much appreciated. We will be sure to share them with the installers. Enjoy your beautiful new upgrades and thank you for choosing Nordik Windows and Doors!

    Reply created 5 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Nov 2020

    Great product and service

    They reach on time and installed all windows and patio door. Quality are requested and you can feel a huge difference once installed. The team is very professional and spotless area after they left.

    Answer from pro:

    Hello Fred! Thank you so much for sharing your kind words with us, they are very much appreciated! It was a pleasure to work with you and we look forward to working with you in the future! Enjoy your beautiful new upgrades and thank you for choosing Nordik Windows and Doors!

    Reply created 5 Nov 2020
  • Review from sbkrueger@rogers.com Brown-Krueger
    Rating: 4 out of 5
    Review left on 3 Nov 2020

    replaced older windows and sliding glass door

    The jamb extensions on the windows were defective as they had little staple marks and I didn't really notice them until months after when I was doing a thorough cleaning. COVID hit so that slowed service down. I am pleased to say they have been here now and took out all the jamb extensions and replaced them with new ones. I am very pleased with the result now and the windows now are great. Service is great.

    Answer from pro:

    Hello, Thank you so much for sharing your experience with us, we are so pleased to see that we were able to help you with the service at hand, and please know that we are here to help any time you need us. Thank you for choosing Nordik Windows and Doors!

    Reply created 4 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Oct 2020

    10 new windows and installation

    Very satisfied with this service. Ordered in September and originally installation was scheduled for January 2021. A call advised that windows would be ready for installation on October 29 an 30. Two gentleman installers arrived early on the 29th and installed 8 out of the 10 windows by 6pm on the 30. Two windows were measured and delivered wrong but will be built and installed in a few weeks. Windows look great and installers were very professional and did a great job, installing and cleaning up afterwards. We are very excited about our new windows. What a difference.

    Answer from pro:

    Hello! Thank you so much for sharing your experience with us! We are so pleased to see that everything went well! It was a pleasure working with you and we look forward to working with you again in the future! Enjoy your beautiful new upgrades and thank you for choosing Nordik Windows and Doors!

    Reply created 2 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Oct 2020

    Service on door

    The service tech Jason came out to do a service on my door. After checking it he told me it would need to be reinstalled. He Showed me and explained everything to me. He was very professional and this is why I gave the 5 stars. Thank you

    Answer from pro:

    Hello Cathy, Thank you so much for your kind words about James, we will be sure to share them with him! Please know that we are here anytime you need us. Thank you for choosing Nordik Windows and Doors!

    Reply created 2 Nov 2020
  • Review from Mark Grix
    Rating: 1 out of 5
    Review left on 27 Oct 2020

    Poor Quality French Doors

    I purchased all new windows and french doors. The door has been nothing but a major problem/ headache right from day one. The problem now is a service technician came in May 2020 took notes of all the problems with the door told me it would be approximately 3 months to get the parts this brings us to August. I called I was told the parts were expected to arrive October 10th. I called on October 14th spoke to the service technician he told me he would follow up with the supplier and get back to me he never did I called on October 27th spoke to the same service technician he now tells me my parts will be March of 2021. I advise him I can see daylight outside how do I keep my house warm if I'm heating the outside. He offered his apology. To Date I am very displeased with the Quality of this door. Also the level of service I have received.

    Answer from pro:

    Hi Mark, We are very sorry to hear of your frustration and please know that the team is working diligently to acquire all necessary materials in order to complete the work needed. We are currently working through delays from our manufacturers due the closures this year and we are awaiting the arrival of materials. Moe and the team have been in contact and will be in touch with you to book your appointment as soon as possible. If you have any further questions, please feel free to give us a call at 416-335-8323. Thank you

    Reply created 28 Oct 2020
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