Nordik Windows And Doors reviews (1498)

Review from HomeOwner
Rating: 5 out of 5
Review left on 10 Apr 2024
Very professional work
We were very happy with the installation of our windows. All 8 windows were installed on one rainy day. The first thing that the installers did was put down drop sheets all around the house. The end result is lovely. They even took care not to destroy my flowerbed.
Answer from pro:
Thank you for your fantastic feedback! Our team always strives to provide professional and efficient service, rain or shine. It's wonderful to know that our installers took care to protect your home and property throughout the process. We're delighted that you're pleased with the results and we thank you for choosing Nordik Windows and Doors!
Reply created 11 Apr 2024
Review from James and Carmela
Rating: 5 out of 5
Review left on 10 Apr 2024
Sales consultation stage of fibreglass double front doors.
I must say that I am very impressed with our experience thus far with Nordik. Everyone has been very personable and informative. A special mention goes directly to our Sales Consultant - Miguel. From the moment Miguel contacted us we immediately felt as though we were being well looked after. Miguel's level of professionalism and integrity is top tier. The process of contracting for a double fibreglass front door took a bit of time but only because Miguel wanted to ensure that we were happy and satisfied. When we had questions or needed guidance on certain things that Miguel was not aware of, he made sure to find the answers promptly and/or arranged for us to meet with individuals within the organization (thanks Jon, thanks Silvia) that could provide the answers we were looking for. Miguel guided us through the process and always returned our calls or texts within set timeframes and we were never left hanging. We honestly felt as though we were treated like family; and not the second cousin once removed either! What a refreshing experience thus far. We are looking forward to the installation of our new front doors and feel confident with the Nordik team that we have interacted with. We hope to not have to require it, but the 25-year parts and labour (no fine print) warranty is also a game changer. Stay tuned for the installation process and the final product review!
Answer from pro:
Thank you so much for sharing your experience with us! We're thrilled to hear that Miguel and our team have made such a positive impression. It's fantastic to know that you felt well taken care of and that Miguel's professionalism and dedication stood out to you. We truly value you as part of the Nordik family, and we're excited for you to see the final result of your new front doors and installation. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to make sure your experience continues to be exceptional.
Reply created 11 Apr 2024
Review from Customer of Nordik Windows And Doors
Rating: 4 out of 5
Review left on 10 Apr 2024
Window installation
Berkay came to repair some minor issues and was polite and efficient. Asked if there were any other issues he could assist with.
Answer from pro:
We're glad to hear that Berkay provided you with friendly and efficient service during your recent warranty service. It's always our goal to ensure that our customers are satisfied with every aspect of their experience. If you have any further questions or need assistance with anything else, please don't hesitate to let us know.
Reply created 11 Apr 2024
Review from HomeOwner
Rating: 5 out of 5
Review left on 10 Apr 2024
Windows
Dealing with Nordik windows and doors made everything so easy. From the first hello to the last good bye we were met with kindness. We felt like part of a family. I recommend them to the fullest. Get it done right and don't worry about it again.
Answer from pro:
That's fantastic to hear! We're thrilled to know that your experience with us was so positive. Our team takes great pride in providing top-notch service, and we're delighted that you felt like part of the family throughout the process. Thank you for recommending Nordik, and enjoy your new windows!
Reply created 11 Apr 2024
Review from HomeOwner
Rating: 5 out of 5
Review left on 9 Apr 2024
Door ，windows replaced perfectly
From technician Berkay 's excellent job and great communication we feel secure and dependable with Nordic windows and doors.
Answer from pro:
Thank you Maggie! We're very pleased to know that Berkey provided you with great service.
Reply created 10 Apr 2024
Review from anacacilhas
Rating: 0 out of 5
Review left on 7 Apr 2024
3 main entry doors
Order took longer than advised. Poor workmanship, damaged our supplied door hardware on installation & was all subcontracted contrary to what sales person told us about company. Doors were supposed to be white but are pale blue. One door is the wrong panel style & doesn't match front door. Sales rep advised immediately on install day NOV 15 & all he did was delay after delay about a resolution that he claimed he was working on (with management) to only finally send a tech APR 3 to investigate the issues. So he actually didn't do anything as claimed & WHY SO LONG delay for tech?? Would post pictures here, but too many to upload. Will post them later. We have been advised about some minor deficiencies that will be fixed by sub, but major issue about colour must be addressed first so that proper color exterior trim is replaced. Very disappointed!!!! EDITED TO UPDATE STATUS: 3 months later & issues are now worse! Instead of getting results the issues have increased. Repairs and/or replacements made with what appears to be lesser quality doors. Our new hardware that we provided has been damaged even more. Door replacements still not white, poor quality finish, damaged during delivery and/or installation. Technicians do not seem to care about repair others mistakes. Door alignment issues ongoing. Quality of workmanship is extremely poor without a care of what they are doing or damages!
Answer from pro:
Thank you for taking the time to share your feedback with us Ana. We understand how frustrating it must be to deal with delays and discrepancies in the products you received. We want to assure you that we take your concerns seriously and are committed to resolving them promptly. We appreciate you discussing your concerns with us in more detail today over the phone, and we are looking forward to addressing each issue to your satisfaction. We apologize for the inconvenience this has caused you and appreciate your patience as we work to make things right.
Reply created 9 Apr 2024
Review from HomeOwner
Rating: 5 out of 5
Review left on 5 Apr 2024
Great experience, love the windows and front door
Working with Nordik was a great experience. Our sales rep, Levi, was fantastic! A nice guy but also helpful as we replaced all of our windows and selected a new front door. He made us aware of rebates and made it easy to make sure that happened. He gently made suggestions that were helpful to us. We were very happy with the price and we love the windows. The installers were also great... friendly, worked very hard, and cleaned up after themselves. Levi and installers also helped with a couple last minute requests too.. they were very accommodating. All in all we are so happy with the windows, got the rebate just as Levi said, and had a really positive experience with Nordik!
Answer from pro:
Thank you for sharing your wonderful experience with Nordik Windows and Doors! We're thrilled to hear that Levi provided you with fantastic service and made your window and front door replacement process so smooth. It's great to know that he helped you take advantage of rebates and offered helpful suggestions. We'll be sure to pass along your kind words to Levi and our installation team. Thank you again for choosing Nordik Windows and Doors. We appreciate your business and your kind words.
Reply created 9 Apr 2024
Review from Leslie Borg
Rating: 5 out of 5
Review left on 4 Apr 2024
Kitchen window
Needed a new window put in before our Reno began. From start to finish Nordik was amazing! Miguel our salesperson was great and took into consideration our timeframe. They kept us up to date every step of the way. The installer was great and very professional! Will definitely call them again for any other windows!
Answer from pro:
Hi Leslie! We're thrilled to hear that Miguel and our team provided excellent service and made the whole process easy and convenient for you, especially considering your renovation timeframe. We truly appreciate your feedback and look forward to assisting you with your future window or door replacements.
Reply created 5 Apr 2024
Review from David Barnhart
Rating: 5 out of 5
Review left on 4 Apr 2024
Front Door Repair
Nordik provided excellent and determined effort to get the proper replacement part for our front door from the manufacturer. Berkay was the technician who was to our place several times until we finally got the part that could be retrofitted to our door. It was always service with a smile and in the end a job well done. Work was done under manufacturers warranty.
Answer from pro:
Thank you for sharing your experience with us! We're delighted to hear that Berkay and our warranty team provided excellent service and went above and beyond to ensure your front door was repaired properly under the manufacturer's warranty. We truly value your feedback and are so pleased to hear that you are satisfied with the outcome. If there's anything else we can assist you with, please don't hesitate to let us know.
Reply created 5 Apr 2024
Review from HomeOwner
Rating: 5 out of 5
Review left on 3 Apr 2024
Patio door replacements (2)
Jeff was prompt and professional when we got together and reviewed replacing our 2 patio doorways. I am grateful for his help and knowledge, and we proceeded to arrange the work; he made it quite easy. We are looking forward to the finished product!!
Answer from pro:
Thank you for choosing Nordik Windows and Doors for your patio door replacement project! We're thrilled to hear that Jeff made the process easy for you and we're confident that you'll love the finished product. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to enhancing your home with our patio doors!
Reply created 3 Apr 2024