Nordik Windows And Doors

Rating: 4.2 out of 5

Nordik Windows And Doors reviews (1498)

  • Review from Tanya Piney
    Rating: 0 out of 5
    Review left on 26 Oct 2023

    Replacement windows

    I had an issue with my windows and it took the sales rep over 3 months to get it fixed. He was awful to deal with and very unresponsive, with sometimes weeks before he answered then usually only when I had followed up multiple times. This rating is specifically for the sales rep and all the contacts that were so unhelpful. My install team was great.

    Answer from pro:

    Hello Tanya, we appreciate your feedback regarding your recent experience. It's enlightening to hear your perspective and understand your unique expectations. It seems that the longer-than-expected timeline was influenced by a combination of factors, including the scope of work and additional requests that were not originally part of the contract. We apologize if this led to any delays or inconveniences in the resolution process. Thank you for the kind words for our installation team. This is truly appreciated.

    Reply created 27 Oct 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Oct 2023

    Windows installation - perfect experience.

    I ordered four triple-glazed windows. I was curious about the technology and cautious about some bad reviews. The salesperson Daniel called and said he would be 8 minutes late (it was a great beginning). He made the measurements and explained everything, including the Enbridge $325 discount per window. Very polite and no pressure. Then, we decided to visit the Barrie showroom to feel the windows. After the order, Nordik communicated all the steps in the process with time estimates like "the windows are in production," "the windows arrived and are ready to be installed," etc. Anat from the customer service was friendly and answered my time-related questions. Two professional technicians, Kosta and Marco, installed The windows within four weeks of the order, including the trim finishes. I just had to sand and paint the trims. The frame is indeed very thin and sturdy, which makes the glass area vast and bright. I'm glad I went with Nordik.

    Answer from pro:

    Thank you so much for your outstanding review. All of our windows qualify for the rebates currently being offered by Enbridge and Natural Resources Canada. Also, as you've pointed out, the extra strength of microcellular PVC allows manufacturing our windows with slimmer frames and sashes. This adds an extra 1.5” of glass in each dimension compared to ordinary PVC windows. We're very thankful to hear you had a wonderful installation experience and we appreciate you recognizing the installers personally. We're glad you went with Nordik too.

    Reply created 27 Oct 2023
  • Review from Paul Coleman
    Rating: 4 out of 5
    Review left on 25 Oct 2023

    Window replacement

    Had 27 windows replaced by Nordik; the product was excellent and Walter and Georgi were exceptional installers

    Answer from pro:

    Thank you Paul! We're glad to hear you had a good experience with the installation team.

    Reply created 26 Oct 2023
  • Review from Mark Fonseca
    Rating: 5 out of 5
    Review left on 25 Oct 2023

    Whole house window and patio doors

    Very happy with the windows and the installers were excellent. One window was not as ordered and is being replaced. Patio doors are being replace next week but so far I am very happy with the job and product. This is the second time I have used Nordic - they already replace all of the doors in our sunroom last year and did a great job!

    Answer from pro:

    Thank you for choosing Nordik again for your window and door replacements! We are glad to hear you've had another good experience and we look forward to making the necessary corrections to complete your installation to your complete satisfaction. Thank you once again for choosing Nordik, and we look forward to completing your patio door installation. If there's anything more we can do for you, please don't hesitate to let us know. Enjoy your new windows and soon-to-be-installed patio doors!

    Reply created 26 Oct 2023
  • Review from Sandra Zvaniga
    Rating: 5 out of 5
    Review left on 20 Oct 2023

    Custom front door

    From getting a quote to having our door installed the service was great! Chris, the installer, made our customer experience super and he worked diligently to get the job done in a professional manner. Thank you!

    Answer from pro:

    Sandi, thank you for the awesome review and feedback for Chris, we really appreciate it. Your new door looks SO good, we hope you are beyond satisfied with the results.

    Reply created 23 Oct 2023
  • Review from Kevin Scott
    Rating: 5 out of 5
    Review left on 17 Oct 2023

    Kitchen window replacement

    Fantastic windows and warranty, friendly service, amazing installation. Very pleased with my new window. Thanks Nordik!

    Answer from pro:

    Thank you Kevin!

    Reply created 9 Jan 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Oct 2023

    Quality product, well supported

    I purchased and had a Nordik window and sliding door installed. While they weren't cheap, they were well-installed and the quality of the products is excellent -- you can tell by the way they feel and handle. Furthermore, when I had an issue with the locking mechanism, the customer service rep with whom I was speaking on the phone arranged for a service person to come out on the same afternoon (I called at 1pm, they were here before 4pm). It was resolved at no additional cost.

    Answer from pro:

    Thank you for giving us the opportunity to provide you with follow up service. All new Nordik orders come with 25-years of warranty coverage so you'll never be asked to pay a thing for any adjustments, repairs or replacements during the warrant period.

    Reply created 17 Oct 2023
  • Review from Customer of Nordik Windows And Doors
    Rating: 5 out of 5
    Review left on 16 Oct 2023

    Window flashing repairs

    Mike arrived on schedule and did excellent work. They were extremely fast and detailed. Mikhail bekauri

    Answer from pro:

    Thank you!

    Reply created 17 Oct 2023
  • Review from gibu charles
    Rating: 0 out of 5
    Review left on 16 Oct 2023

    Windows and doors

    I choose Nordik windows after getting multiple quotes from different companies and research. I liked the fact that this company had years of experience and give 25 year guarantee on product and service. Nordic changed my windows and patio door in June 2023. The installers told me that they are subcontractors for Nordic, and I felt that they just wanted to finish the work and go. I changed 17 windows and a patio door and the finish the work in around 10 hours. I noticed that similar sized houses in my neighborhood, it took almost 2 days for the same job. I don't know much about installation but was watching how other houses how they install. Others space out all sides of window frame and spray insulation all around the frame. But in my house they sprayed insulation only on one or two sides where there is a large gap. I asked them whether it need insulation all around the frame and the response was they spray insulation only if the gap is 2 inches or more. So many windows have sides not insulated. I have 3 shaped windows. They did not bring the frames for the arch when they started the work and asked me to contact Nordic. I called them and they said will order your parts and will give you a call when the parts arrive. It took months and finally some came to install it. He found its not fitting my windows and asked me to contact Nordic. I called them again and after couple of months I received call from them that the parts are ready and someone will come to install it. They scheduled some one , they came to my house and told me that they don't have the parts. I don't know why they came to my house then. I also talked to Nordic my concern about the insulation, I thought the guys came at least to check it. Moral of the story-my work not finished yet. I have already painted all other frames, and even if Nordic wants to check the insulation, I will have to spend more money painting them and it might look messy. I have no problem with their products, but who will pay me for fixing the bad job by them. I have to wait many days for service tech and making mess.

    Answer from pro:

    We sincerely apologize for the delay and frustration you've experienced with your window installation. Rest assured, you do not need to contact us again. We have received reports from our installers and are actively working on a resolution. Your satisfaction is our top priority, and we are committed to completing the project as soon as possible. We deeply regret the inconvenience you've faced and appreciate your patience. We will ensure that the trim needed to complete the interior are provided in the correct size and installed to your satisfaction. Regarding the insulation, we appreciate your feedback and take it seriously. We would be more than happy to inspect your windows and address any concerns you have about the installation. Your trust is essential to us, and we are dedicated to restoring it through a satisfactory resolution.

    Reply created 17 Oct 2023
  • Review from Customer of Nordik Windows And Doors
    Rating: 5 out of 5
    Review left on 14 Oct 2023

    Window Installation

    Peter is very professional. We appreciate all of his dedicated work and service! We highly recommend him.

    Answer from pro:

    Thank you for the great feedback for Peter!

    Reply created 9 Jan 2024
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