We sincerely apologize for the delays you experienced in the installation of your windows and patio door. We understand how frustrating it can be when a project doesn't go as smoothly as expected. Additionally, we regret any lapses in communication and unresponsiveness you encountered from our salesperson.
Our team takes customer feedback seriously, and we want to assure you that we are committed to delivering the quality and service you deserve. We appreciate your kind words about our installer, Keith, and we will make sure to acknowledge his dedication.
At Nordik Windows, we stand by the quality of our products and installations. We offer a 25-year warranty on the entire order, and if there are any issues or concerns, we encourage you to bring them to our attention. Our goal is to ensure your satisfaction, and we are here to address any outstanding matters and provide a resolution.
Reply created 6 Nov 2023