Nordik Windows And Doors

Rating: 4.2 out of 5

Nordik Windows And Doors reviews (1498)

  • Review from Lynn Davidson
    Rating: 5 out of 5
    Review left on 29 Jul 2023

    New window installation

    Excellent company! From sales to office staff and the installers, the process was seamless. All staff very professional. Levi is a great salesman with his upbeat personality! The office staff were excellent in keeping us informed about the progress of the project, very polite & personable. The installers were prompt, courteous and professional. I would rate the entire experience as 10/10 and would not hesitate to hire them again!

    Answer from pro:

    Hi Lynn! Thank you for all of the wonderful comments and feedback for the installation team, Levi and all of the staff who assisted on your project. We're so pleased you had a great experience and eagerly look forward to working with you again on future home improvement projects. Thank you!

    Reply created 31 Jul 2023
  • Review from Customer of Nordik Windows And Doors
    Rating: 5 out of 5
    Review left on 28 Jul 2023

    2 window replacemnts

    We were really impressed with your salesman, Peter. He didn't rush us when we had questions & made sure that we were satisfied with his answers before proceeding. Thanks Pete for helping us decide on Nordik Windows.

    Answer from pro:

    Thank you for the lovely feedback for Peter and thank you for choosing Nordik for your energy efficient replacement windows.

    Reply created 1 Aug 2023
  • Review from Customer of Nordik Windows And Doors
    Rating: 5 out of 5
    Review left on 24 Jul 2023

    Front door

    We are very pleased with frequent updates as to status of our order. Also we shopped around, including discount companies, and your price was the best. Would be happy to recommend you.Diana Thank you Nordik.

    Answer from pro:

    Thank you for choosing Nordik Diana!

    Reply created 25 Jul 2023
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 20 Jul 2023

    Worst experience ever

    I had my 6 windows replaced by Nordik and none of them close properly. The installers gave me a can of jig-a-loo spray and told me to spray it so I can close them. Every window was capped using thin made in China aluminum where you can feel the cold breeze coming in on a windy day. The windows were all measured much too small where I lost lots of light coming in the house. I also noticed the caulking cracking in some places which I fixed myself so the water doesnt come in. The subcontractor also admitted that the company uses cheapest material like MDF casing and MDF jambs which are hidden by plastic. None of the subcontractors are window WISE trained they just put four screws without even using the level. This company is out there just for your hard earned money and nothing else, salesman promise everything but nothing gets delivered. All I can say is STAY AWAY.

    Answer from pro:

    David, first and foremost, we would like to assure you that customer satisfaction is our top priority, and we take all feedback seriously. However, as you provided limited information in your review, we are unable to identify your specific order and installation details. To address your concerns effectively, we kindly request that you provide us with your full name and order number or any other relevant information to help us locate your records in our system. At Nordik, we take great pride in the quality of our products and installations. Our windows are backed by a comprehensive 25-year guarantee, offering you long-term peace of mind. In comparison to Window Wise, which provides a 5-year guarantee. We strive to deliver superior service, and it is disheartening to hear that you felt let down by our team. Regarding the issues you mentioned, such as windows not closing properly, feeling cold drafts, and caulking concerns, we would like to investigate this matter further. Rest assured, if any of the windows were measured inaccurately or are smaller than specified in the contract, we will promptly replace them to meet your expectations. Furthermore, if there are any operational or structural issues with the windows, we are committed to repairing or replacing them as needed. David, we genuinely want to rectify any shortcomings you experienced. Your satisfaction matters to us, and we'd like to extend our help to resolve these issues. Please reach out to our customer service team with the relevant order details, so we can promptly investigate and address your concerns.

    Reply created 21 Jul 2023
  • Review from Customer of Nordik Windows And Doors
    Rating: 3 out of 5
    Review left on 20 Jul 2023

    window replacement

    The Windows are good quality and qualified for the energy rebate offered by the government

    Answer from pro:

    We apologize for the issues you encountered during the installation of your windows and for not meeting your expectations. We take full responsibility and are committed to making things right. As previously communicated and planned once all materials are ready our Installation Manager will personally oversee the corrections and ensure a satisfactory resolution. We appreciate your patience and look forward to your feedback on the finished product.

    Reply created 21 Jul 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jul 2023

    Windows & Door

    Great service. Larry went abovd and beyond in removing an Ant nest during the door installation. Larry is a great ambassador for Nordik. Thanks Nordik

    Answer from pro:

    Thank you so much for your kind words and for taking the time to share your positive experience with us. We are thrilled to hear that you had a great service and that Larry exceeded your expectations by going above and beyond during the door installation. We are proud to have Larry as part of our team.

    Reply created 18 Jul 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jul 2023

    Warranty replacement windows

    Pleasant service I called. The window technician showed up on the top of the time time frame provided. Very pleasant as well. He did the job very well and professional. I checked after and It looked like he was never there. My 100% recommendation.

    Answer from pro:

    Hi Oscar! Thank you for taking a moment to share your positive warranty experience. We are glad everything is working and looking good again. Please do not hesitate to call on us again for any assistance with your windows.

    Reply created 17 Jul 2023
  • Review from Customer of Nordik Windows And Doors
    Rating: 5 out of 5
    Review left on 12 Jul 2023

    7 windows replaced

    Great salesman Rick. Amazing installer Larry. Company also took care of necessary paperwork for gov't green rebates. Work done in a timely and very efficient way.

    Answer from pro:

    We really appreciate you recognizing Rick and Larry for their work on your project!! Thank you for choosing Nordik, we're very pleased to know you had a good experience.

    Reply created 13 Jul 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jul 2023

    New windows and sliding door

    Great job installers where fantastic, windows look great, job was done in one day. Thank you

    Answer from pro:

    Hi there Al, we really appreciate the great review and 10 Star rating!! Hope you are loving the new windows!

    Reply created 13 Jul 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jul 2023

    Sliding patio door

    The guys that did the install did an awesome job. The door looks great and functions properly unlike the old door.

    Answer from pro:

    Thank you Jeff! We're very glad to hear we were able to provide you with a great installation and a new door that solved your previous issues.

    Reply created 13 Jul 2023
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