Nordik Windows And Doors reviews (1498)

Service: Door Installation Critical: Unreliable, unresponsive, unprofessional, unethical Short Version: If you need a contractor for windows or doors in Mississauga, Barrie, Hamilton or the Greater Toronto Area DO NOT use Nordik Windows and Doors. Whether its commercial or residential they will disappoint you thoroughly. I repeat DO NOT hire Nordik Windows and Doors for your renovation at home or business. If you make the same mistake or are stuck with them, HOLD payment until you are satisfied with the work. Long version: Our experience with Nordik Windows and Doors has been long and abysmal. We ordered a door in Nov 2021, understanding due to the ongoing pandemic and consequent logistic issues that it would not be installed until May 2022. We received further notice that it would be delayed until Sep 2022. (This is not the bad part). Once we get an install date Jun 29 2022 (only after being upsold to a better door to get a sooner date) the better door arrives defective. The installers and Nordik all acknowledge the door is defective. They installed the defective door with the intent of getting it fixed or replaced within what I expected to be a couple weeks. It wasnt. Its now been 2 months as of this post and they still have not made any definitive plans to correct the issue, despite numerous attempts at getting a resolution with actionable items and a timeline. Instead of taking ownership and solving the issue they consistently place blame outside of themselves while kicking the can further down the road. Frankly, I had a better experience during my vasectomy (shout out to Dr. Debolster! Yes thats his real name). The cherry on top of this poopy sundae is now yellow jackets have taken nest in the cracks of the poorly and temporarily installed door. This seems to be standard operating procedure for Nordik Windows and Doors. Dont believe me? Check their Facebook page for countless others, like myself, who have been trying to get issues resolved some for over a year. Please read the reviews before you even consider using this door and window installation company as it will be eye-opening. And please take these 5 star Google reviews with a grain of salt, the most recent few are employees of Nordik Windows and Doors a company lawyer, a social media manager, and a director of operations. So on top of being bad at doors and windows theyre also unethical and trying to manipulate the reviews. Shame on you Nordik Windows and Doors. If youre in Mississauga, Hamilton, Barrie or anywhere in the Greater Toronto Area, and you need windows or doors, commercial or residential, do yourself a favour and avoid Nordik Windows and Doors like your life depends on it. At this point reviews like this are my only recourse to get this company to provide definitive and actionable plans towards a resolution. Until then, please help me stick it to corporate greed and tag this review as helpful and/or share!

Great service from Bobby at Nordik! He answered all our questions and gave us a great price on a solid product with 25 year full warranty! A huge upgrade over our existing windows that iced up and let the cold in.

We feel very confident in the upcoming work that is to be done and looking forward to our new windows

My sales rep Jennifer was so energetic and down to earth. She was knowledgeable of the company and products. She was patient in helping me decide which windows were best for the area. I love her personality which made me decide yes. Can't wait to get my windows.

Existing window was large & overlapped into the bathroom. It had to be filled in & replaced with a 16 window. The rest of the old window was covered up with drywall over insulation, with a siding on the outside.

Great communication from start to finish. Crew was on time and did a great job.

Anthony did a great job. Amazing and very informative. He took his time and was great.

Great sales rep, great installation, great product. Had a problem with a window and Ive been waiting 7 months for Nordik to replace, they has cancelled 5 times on me. Ive heard a wide range of excuses from they manufactured the same window that was a mistake, to it was in one location and supposed to be another (X2), from our tech has left the company, lastly they forgot my screens that didnt happen with my installation. I would not recommend Nordik solely based on their extremely poor customer service. They dont seem to care that every time they cancel people have taken time away from work for a no show.

I was impressed by Rick's professionalism and the cost I was able to negotiate for the replacement windows. Rick was transparent throughout the decision making process in terms of cost, upcharges and available grants. Rick kept in touch and was never pushy. It was a positive experience overall.

Windows are wonderful but they forget about you when it comes to following through on their warranty