Nordik Windows And Doors reviews (1498)

We had previously arranged for the installation of one bay window. When we decided to add an additional window to our order, Jinky was very helpful and efficient and made sure that all of the details were correct and handled in a timely manner. She provided us with excellent customer service throughout the transaction.

Two installers came in installation to fix my window as parts were not ready. Why did you send them in the first place. The first one, messed up the window installation and my blinds do not fit anymore so I have to spend on new blinds. On what criteria do you choose your installers? The customer service is horrible and they simply put all the responsibility on the installers. How are you even a team? Would love to know the location where you have planted the trees for installing my windows.

End to end Nordik was customer focused with high quality products and experienced teams. Even when a minor adjustment was needed to the front door one year following installation Al and Haig were total pros.

The salesman was great. Took our deposit. The wrong window was installed. The installers came back three times and didn't even try to fix it. Constant barage of phone calls and emails from Nordik asking to settle the final amount, but no one has fixed the problem. The stone mason was the rudest man I've ever met. The installers did absolutely nothing on all three return visits. We ended up having to get our own contractor to come in and fix the problem which cost us even more in the long run. I would suggest going anywhere else if you need window replacements of any kind. Feel free to call me. 416 454 3293 Tim Luke

The sliding door in my kitchen needed replacing. I interviewed 3 companies. Nordik was the middle estimate. One of my criteria was to purchase Canadian made product. The installers were terrific - polite, hard working, friendly. They completed the job in good time and cleaned up the site when finished. I am very happy with the job and recommend this company.

It was an absolute pleasure meeting and speaking with Katiely. I really appreciate her transparency. The information she provided to me was extremely relevant and helpful to guide me to make the pertinent decision as required. She is easy to talk to and was simple the best of all the other agents. I will not hesitate to recommend her and use her again.

Windows were installed in May and shortly after we had one window that wasnt opening well, and another that had the connector arm disconnect. We were also lacking a basement insert that never made it onto the order, despite our request. Within a few weeks warranty service came to see our windows and initiated a replacement. Sales never contacted us regarding our missing basement window and we have only been getting messages that indicate we have not been forgotten. The windows we have are great but the very slow response time is frustrating. At least if sales had called to sort something out...but no.

Worse company I have ever dealt with- very unprofessional! The staff who installed our windows was terrible and the entire project had to be re-done! We ordered and PAID FOR our services in FULL over 18 months ago- HUGE MISTAKE- and are STILL waiting for 1 window screen and a window frame. Installers have come and gone over 8 times and every single time the products aren't correct as they have been mis-measured. No one returns our calls, no one responds to messages. Beware of NORDIK windows- they take your money and then DISAPPEAR!!!!

We have been in a nightmare the last 5 months. We will give a company every chance to make things right before leaving a critical review. We had our new windows installed in March. Noticed issues before the original installers left. Those issues were brought to their attention at the time & they just shrugged saying there was nothing they could do. We called the company immediately and within a week a manager was sent to look at the job and agreed the quality of install was sub-par. We were thinking great things will move along. 2 weeks go by we don't hear anything. We call repeatedly. We are prevented from speaking to a person who can actually do something by gatekeepers on the phones. In the meantime as the weather warms we realize 3 of the windows slide open the opposite way to what we ordered. I thought they were installed upside-down. They finally send a crew to work on the windows and he is given an incomplete picture of the true scope of work. He also believed the windows were ordered wrong and not necessarily upside-down. I think he couldn't imagine a professional installing windows upside-down. So he put in a ticket about that. He leaves having only worked on two of the 8 windows installed. And they are still not finished. This installer also discovers that there was a shockingly little amount of foam used. He fixed that. If the foam was insufficient for one window its probably insufficient for all. We continue to call and each time stopped by gatekeepers claiming they will follow up. We finally get a call back from a manager unfortunately we weren't home, she left a message. We call back the next day & didn't receive a call back for another week or 2 & only after we called back to demand to speak to someone. Also in the meantime we had a heavy rain & the 3 wrong windows leaked! We call back again & this time see some progress. I guess the idea of water damage scared them! This was the end of June. And even though water was coming into our home they still couldn't get anyone on site until July 4th. At this time I also sent them an email of the full list of issues to the 3 names I have because it was clear the notes on the account are incomplete, outdated and in some cases just wrong. On July 4th we call to find out what time they were expected. First it was between 8am-10am, then 12pm-2pm. Of course once again it's someone else's fault. We are also concerned that no one is understanding the scope of work here. This is a complete reinstall of all windows. At 4:00 pm they finally arrive. They had no idea of the scope of work & their information was incomplete. Now this new installer I had confidence in. He identified that the 3 windows are in fact upside down! We go through our full list of issues- lack of foam, sloppy caulking, missing caulking, incomplete capping on the exterior, unprofessional standard of trim work, popped siding on the exterior of the house, damaged handle and more. He vowed to make it right. He was going to come back July 12th. He was sick (I understand no fault of his) so now we are on our 4th crew. This latest crew again had no real information except some disjointed notes on a file even though I tried to update with an email. To date they have now fixed the upside-down windows. The caulking on most windows. But there is still work to be done including a damaged handle, a damaged screen, and some sloppy trim issues and windows that are noisy or difficult to open. The new date is September 18th. We'll see. We went with this company because of good reviews and an excellent warranty. Honestly the warranty isn't worth the paper it's printed on because I doubt this company will be around in 25 years to honour it. There have been no offers of compensation for our frustration & anxiety or for wasting days of our lives waiting for them to arrive or for having water coming into our home. It should not take 6 months, 2 managers, 5 install crews to install 8 windows AND ITS STILL NOT RIGHT! I want my house to feel like home again.

I was sold on the quality of products as sold by Bobby. He was very professional and explained things properly. It was a pleasure dealing with Bobby and now waiting to get my windows and doors installed and hopefully I will be just as satisfied.