Nordik Windows And Doors

Rating: 4.2 out of 5

Nordik Windows And Doors reviews (1498)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Sep 2024

    Replacement Windows

    In needed to replace 8 upstairs windows. Nordik provided a suitable product at a very competitive price. The installation was fast and clean. The whole experience exceeded my expectations.

    Answer from pro:

    Thank you for your wonderful feedback! We're thrilled to hear that your experience with Nordik exceeded your expectations, and we hope you agree that the results look fantastic. If you ever need anything in the future, don’t hesitate to reach out!

    Reply created 25 Sep 2024
  • Review from Customer of Nordik Windows And Doors
    Rating: 5 out of 5
    Review left on 24 Sep 2024

    Window Installation

    I recently had Nordik Windows install new windows at my home, and I couldnt be more pleased with the results! From start to finish, the entire process was smooth and professional. The installation team arrived on time, worked efficiently, and left everything clean and tidy after they were done. The quality of the windows is top-notch, and they have made a noticeable difference in both the appearance and energy efficiency of my home. I highly recommend Nordik Windows for anyone looking for high-quality windows and exceptional service!

    Answer from pro:

    Thank you so much for your wonderful review! We’re thrilled to hear that your new window installation went smoothly from start to finish. It’s fantastic to know that our team was prompt, efficient, and left your home clean and tidy. We’re especially glad that you’re noticing the difference in both the appearance and energy efficiency of your home—our windows are designed to be the most energy-efficient on the market! Your recommendation means a lot to us, and we’re here if you need anything in the future. Enjoy your new windows!

    Reply created 24 Sep 2024
  • Review from Kari Dearborn
    Rating: 5 out of 5
    Review left on 21 Sep 2024

    Great install experience!

    We chose Nordik after reviewing bids from a few companies. Ultimately we decided on Nordik because of the warranty and quality, and ther sales rep quickly got the process going. After a decently large hiccup with the measurements and a false start for the install for our project (based on bad measuring the first time), our experience today was great. Alexey and his crew are true professionals. He remeasured the whole job after it was botched by someone else and he made sure everything was spot on for the install today. He managed the entire project expertly and was a pleasure to deal with. The crew let our house and our yard spotless. We requested him specifically to come and do the door we are having put in next month as a result.

    Answer from pro:

    Thank you so much for choosing Nordik and for your patience throughout the process. We’re thrilled to hear that Alexey and his crew provided such a professional experience and installation. It’s great to know that their attention to detail and care for your home left a lasting impression. We’ll be sure to pass along your kind words to the team, and we’re excited to have Alexey back for your door installation as soon as it is ready.

    Reply created 24 Sep 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Sep 2024

    Fantastic Doors

    From the start to the finish everything was amazing. Installers were also fantastic and perfect attention to detail

    Answer from pro:

    Hey, thanks so much for sharing your satisfaction and thank you for choosing Nordik for your door replacements! We're very pleased to hear how fantastic everything went.

    Reply created 23 Sep 2024
  • Review from Customer of Nordik Windows And Doors
    Rating: 1 out of 5
    Review left on 20 Sep 2024

    Do not work with Nordik. Bad product, worse company.

    Do not under any circumstances trust Nordik with your doors and windows. This is a low quality product offered by a company which does not standby its own warranty. The process of working with this company has been an absolute nightmare with 7 windows and two doors taking over 1.5 years and 7 installations attempts to install in a mediocre manner. Elements of the doors and windows broke within 3 months of install and when we call for service, the calls are simply not returned or actioned. Outstanding repairs have now stretched over a year with no action by Nordik. Nordik is an untrustworthy outfit and I would caution any homeowners or builders to spend their money elsewhere. Cheap product Disorganized fabrication Poor installation No customer service No employee consistency No warranty. Choose any other window supplier.

    Answer from pro:

    Thank you for taking the time to share your feedback. We sincerely apologize for the frustrations you've encountered during your experience with us. We fully understand how the delays and repeated installation attempts have caused you inconvenience, and we regret not meeting your expectations. Since you first worked with us, Nordik has gone through significant growth and changes to improve our service, and we are truly sorry that your project was affected during this period. We stand by the quality of our products and the integrity of our warranty, and we’re committed to ensuring that any outstanding issues, including those with your patio door, are resolved to your satisfaction. If there are any other concerns with your windows or doors, we want to address them as quickly as possible. Please reach out directly so we can prioritize a solution. We are dedicated to providing the service and product experience you deserve, now and in the future.

    Reply created 20 Sep 2024
  • Review from Raj Sookha
    Rating: 5 out of 5
    Review left on 19 Sep 2024

    Fix Broken Screen

    Andy, the technician was very professional. Called me an hour before coming. Arrived on time and performed and excellent job replacing the defective part. Thanks Nordik.

    Answer from pro:

    Thank you so much for your kind words! We’re delighted to hear our technician provided such a professional and timely experience. It's great to know he kept you informed, arrived on time, and delivered excellent service in replacing the defective part. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your positive experience. Thanks for choosing Nordik—we’re always here if you need anything in the future!

    Reply created 20 Sep 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Sep 2024

    All windows and patio door

    First l get the patio door, mature guy carrying the light end, his daughter got the heavy part. They had my old door out the new one put in less than an hour. Amazing. Next 3 Serbian guys show up with the 4 windows and had them all put in less than 2 hours. Big guys 6ft3, 6ft4, 6ft5, l kid you not, well anyway, l had to phone for adjustments on everything. Now comes the best part, a guy named luc, he went around adjusting this and that, replacing rollers on the door. He made a couple of visits, now all windows and the door work perfectly, couldnt be happier, you should make sure to keep luc around, that young man is great at his job.

    Answer from pro:

    Thank you so much for all of your fantastic feedback! We're thrilled to hear that the installation teams impressed you with their speed and efficiency, and we're especially grateful for the shout-out to Luc. We're definitely keeping him around—he’s a valuable part of our team, and we're glad he was able to make everything perfect for you. We truly appreciate your kind words and your trust in Nordik!

    Reply created 19 Sep 2024
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 17 Sep 2024

    WINDOWS

    The installation was flawless. 13 windows completed in one day. Was very impressed. There was a couple of issues with the windows. That said, they sent out a technician the day after I reported the issues. So far I have no reason to believe they do not stand by their product, although I believe first time quality could be improved at the factory level IMO.

    Answer from pro:

    Thank you for your feedback! We're glad to hear the installation went smoothly, and we appreciate your understanding as we work to resolve the issues with your windows. We’ve received the technician’s report and will be following up with a resolution shortly. Thank you for your patience, and rest assured, we stand by our products and are committed to ensuring everything is up to your satisfaction now and for the next 25 years.

    Reply created 18 Sep 2024
  • Review from Customer of Nordik Windows And Doors
    Rating: 5 out of 5
    Review left on 14 Sep 2024

    Windows

    Goran was very professional, clean and courteous. Would strongly recommend Nordic for your next window project

    Answer from pro:

    Thank you so much for your recommendation! We're glad to hear that Goran's professionalism and attention to detail stood out. It means a lot to us that you'd recommend Nordik for future window projects. We appreciate your support!

    Reply created 16 Sep 2024
  • Review from Customer of Nordik Windows And Doors
    Rating: 0 out of 5
    Review left on 12 Sep 2024

    False Promises, unprofessional, and poor communication

    Salesman would lure you with a fantastic processing time of 6-8 weeks but on the contract it said "Estimated number of weeks to installation: 8 to 10, from the signature date". Please be aware of that the company will look for every opportunity to make you correct some mistakes that they made in order to buy more time to produce the customize door. I would not recommend this company unless you are out of options. We had a very unpleasant experience with this company. The sale person was lack of communication skills, the guy Christ who was escalated to called himself "hotdog that you can get to talk to" was also rude and unprofessional... They admitted the mistake they have made, and showed 0 intention to re solve the problem.

    Answer from pro:

    We're sorry to hear about your experience and appreciate you bringing this to our attention. Our goal is to provide clear communication and timely service to all our customers, and it's concerning to hear that we fell short in your case. Please reach out to our team directly so we can better understand the situation and work towards a resolution. We truly value your feedback and want to make this right.

    Reply created 13 Sep 2024
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