We recently moved into a new town home in Oakville. Although the home is brand new we noticed small bugs in the basement which turned out to be book lice. Once the summer humidity started the bugs were all over the house...including our bed. We moved to a hotel until we could get the problem taken care of. We called 12 pest control companies and couldn't get any of them to come for several days. Meanwhile, the book lice were all over our brand new house. So, I checked homestar and found GTA Wildlife and Pest Control. I read the reviews and called their number. Kevin was our technician. He answered the phone right away and spent several minutes discussing our problem. He was totally professional and took the time to listen to the specifics of our problem. Kevin was able to fit us in that day which was by far the fastest service any of the 12 companies that we called could offer us. Once Kevin arrived at our home, he quickly went to work room by room using various techniques including baseboard spray and a "fog" type product which together would work to kill the book lice. On top of that, he was patient in describing how to handle our bug issue and was honest about the treatment process and any follow up action that we need to take. Since our home has been treated for book lice, GTA has followed up with us several times to see if the treatment worked and to recommend other home remedies such as dehumidifiers, etc. In short, working with Kevin and GTA has been a fantastic experience from start to finish and, if you have a pest problem, I would HIGHLY recommend these guys to take care of it for you. Their service and expertise was top notch and gave us the peace of mind that the problem has been resolved. Thanks GTA!